Customer Service Advisor

Job Title Customer Service Advisor - Abu Dhabi - Medical background (Arabic/English Speaker) Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolves routine problems regarding the client's products or services.Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicators (KPIs). Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer. Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer. Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures. Maintain basic knowledge of client products and/or services. Prepare complete and accurate work, including appropriately noting accounts as required. Participate in activities designed to improve customer satisfaction and business performance. Offer additional products and/or services. Track, document, and retrieve information in call tracking database. Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Candidate Profile High school diploma with three to six months of relevant experience preferred. Hospital/Medical/Insurance industry experience preferred. Strong computer navigation skills and PC knowledge. Ability to effectively communicate, both written and verbally. Dependable with strong attention to detail. Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly. Tolerance for repetitive work in a fast-paced, high-production work environment. Ability to work as a team member, as well as independently. Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner. Ability to rotate shifts, as needed. Based on location and/or program, additional experience/skills may be required. Job requirements may vary by country and will not contravene any local laws. Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bona fides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank-related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at #J-18808-Ljbffr