Service Delivery Manager SDM

business Intertec Softwares
location_on Dubai
work full-time
attach_money USD 200.000 - 300.000
A week ago USD 200.000 - 300.000

Description

Key Responsibilities: Oversee and manage the delivery of application support and new developments.Ensure adherence to SLAs and governance protocols maintaining high quality service delivery.Act as the primary point of contact for stakeholders facilitating effective communication and addressing escalations promptly.Monitor and manage incident escalations ensuring resolution within agreed timelines.Coordinate Agile practices including sprint planning, standups, and retrospective meetings.Collaborate with the Business Analyst and technical teams to prioritize tasks and allocate resources effectively.Review performance metrics, prepare status reports, and provide updates to stakeholders regularly.Drive continuous improvement initiatives to enhance service efficiency and user satisfaction.Manage team capacity including cross-training plans to ensure business continuity.Identify and plan for any additional skill sets or resources required ensuring alignment with the rate card and budget.Required Experience: Manager #J-18808-Ljbffr

Posted: 7th July 2025 6.27 pm

Application Deadline: N/A

Apply Now

Similar Jobs

Explore more opportunities like this

Service Delivery Manager (SDM)

Intertec Systems
Dubai
full-time
A month ago
View Details

Senior Service Delivery Manager (SDM)

Ghobash Group
Dubai
full-time
A month ago
View Details

Customer Service Data Analyst - UAE National

Thales
Dubai
full-time
A month ago
View Details

Customer Service Data Analyst - (UAE National)

Thales Group
Dubai
full-time
3 weeks ago
View Details

Service Delivery Manager (SDM)

Intertec Systems
Dubai
full-time
2 weeks ago
View Details

Service Delivery Manager / Customer Service Manager

STS Group
Dubai
full-time
A week ago
View Details

Service Delivery Manager SDM

Intertec Softwares
Dubai
full-time
A week ago
View Details

Senior Service Delivery Manager

Ghobash Group
Dubai
full-time
A week ago
View Details