Customer Service Data Analyst - (UAE National)

Location: Dubai, United Arab Emirates Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter, and much more. More than 30,000 organizations already rely on us to verify identities, grant access to digital services, analyze data, and encrypt information to make the connected world more secure. Thales has been present in the UAE for over 35 years, with over 300 employees. Our Middle East operations include Egypt, Iraq, Kuwait, KSA, Lebanon, Oman, Pakistan, Qatar, and UAE. We delivered technology for the Dubai metro, the longest driverless metro network in the world, and a fare collection system processing up to 250,000 transactions daily. We enhance UAE's safety through secure electronic payment solutions, cybersecurity, airport security systems, and air traffic management systems for Abu Dhabi’s airport. Overall Purpose of the Job / Responsibilities Part of the Solutions and Services BPA organization, the Customer Service role involves: Coordinating order treatment with internal stakeholders including Solution Sales, Account Managers, Project Managers, SDM, and Finance departments. Owning the entire process from purchase order receipt to delivery, invoicing, and cash collection. Main Activities / Tasks Act as the main interface for Solution Sales, Account Managers, and customers during order processing. Organize kickoff meetings at purchase order reception for large or non-recurrent projects. Verify customer purchase orders and enter them into the ERP system. Follow up on POs and invoicing proactively. Communicate with customers and internal teams regarding order status. Support credit management for overdue accounts. Manage post-sales administrative activities. Contribute to billing forecast exercises and reporting. Attend relevant sales, customer, and delivery meetings. Maintain accurate billing backlog for timely invoicing. Competencies and Skills Experience in Solutions & Services business within Mobile & Banking sectors. Knowledge of sales administration and logistics (payment terms, taxes, customs). Proficiency with ERP tools and Microsoft Office suite. Strong organizational skills and rigor. Ability to work within complex administrative structures. Customer-oriented with good communication skills. Fluent in English and Arabic. Stress-resistant and available. Education, Qualifications, and Special Training Degree in Business or Administration. 1-3 years’ experience in a similar role or sales administration. Experience in the digital banking industry. Experience managing clients in CISMEA and Southeast Asia. #LI-SB1 At Thales, we offer careers, not just jobs. With 80,000 employees across 68 countries, our mobility policy supports career development at home and abroad. We believe in embracing flexibility as a smarter way of working. Great journeys start here, apply now! #J-18808-Ljbffr