Customer Support Manager

دوام كامل في Amalsocial في UAE

نُشرت يوم January 28, 2025

تفاصيل الوظيفة

Customer Support Manager needed for a B2B Telco company needed based in Dubai.

Location –

Dubai, AE

Salary –

18-22K AED/month + bonus + visa + healthcare + relocation

Essential skills:

Completed higher technical education (e.g. Telecommunications, ICT, Engineering)
Minimum of 5 years of Customer Support Experience in an international technical environment
Minimum 3 years of management experience
Excellent knowledge of networking technologies and SD-WAN solutions
A track record of business process improvement
Strong client-facing and effective communication skills
Experience in managing cross-team projects to completion

Key responsibilities:

Ensure high quality level of operational customer support by acting as vocal point of the department in case of escalations or specific customer requests
Specifying and building tools to improve the speed and quality of Support
Constantly monitoring and analysing the workflows and making suggestions to improve efficiency and effectiveness
Manage the Customer Support team by constantly coaching and evaluating individual Support Engineers
Improve individual and team performance and adherence by continuously monitoring the operational process, initiating procedure improvements and management reporting

About the role:

As a manager in our global 24/7 support center, you will be responsible for the overall performance and management of the Customer Support Team consisting of circa 20 Support Engineers and one to two Team Leads
This team is responsible for resolving all technical and non-technical issues related to services provided to EMEA region customers through liaising with our customers and local providers
Will work closely with the Provisioning and NOC department, and you will report directly to the Director of Support.

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الشركة المعلنة عن الوظيفة

Amalsocial

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تفاصيل الوظيفة

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Essential skills:

Key responsibilities:

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Apply safely

الشركة المعلنة عن الوظيفة

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