الصفحة الرئيسية الإمارات العربية المتحدة Customer Service Representative (Emiratized role) - Part time WFH
الصفحة الرئيسية الإمارات العربية المتحدة Customer Service Representative (Emiratized role) - Part time WFH
Customer Service Representative (Emiratized role) - Part time WFH
تفاصيل الوظيفة
Customer Service Representative (Emiratized role) - Part time WFH
- Part-time
- Division: Consumer Banking Group - UAE
- Provide excellent customer service by attending to incoming calls within the quality guidelines.
- Handle and resolve customer complaints to customer satisfaction within the defined authority limits and escalate as per process.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
- Contribute to the business by generating new prospects/leads and upselling for all types of FAB products.
- Maintain customer records by updating customer history through service requests/complaints and notes.
- Maintain confidentiality of the bank’s customers and data.
- Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations.
- Attend to special tasks assigned by team leader and managers.
- Demonstrate flexibility in adhering to your planned/scheduled shifts and on-call/unplanned shifts due to the floor situation for achieving all defined Service Level and Abandon rates.
- Ensure self-punctuality, adherence to policies & procedures, and discipline at the Centre.
- High School diploma.
- 0 – 2 years relevant experience in the banking sector.
- Customer Service
- Product Knowledge
- Quality Focus
- Problem Solving
- Documentation Skills
- Listening
- Phone Skills
- Excellent communication skills in English & Arabic.
- Should hold a Valid UAE Family book (Mandatory).
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الشركة المعلنة عن الوظيفة
First Abu Dhabi Bank
-
Call Centre Agents Level 2 Adams Academy95 درهم
955 درهممدة الدورة التدريبية: Upto 5 Hours -
Customer Service Skills Diploma Study 365174 درهممدة الدورة التدريبية: Upto 70 Hours
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