الصفحة الرئيسية الإمارات العربية المتحدة Reservations Agent (Arabic Speaker) - Mina Seyahi Complex
الصفحة الرئيسية الإمارات العربية المتحدة Reservations Agent (Arabic Speaker) - Mina Seyahi Complex
Reservations Agent (Arabic Speaker) - Mina Seyahi Complex
تفاصيل الوظيفة
POSITION SUMMARY
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. #J-18808-LjbffrApply safely
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الشركة المعلنة عن الوظيفة
Marriott international
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