META CX Leader - Building Automation
تفاصيل الوظيفة
Join the industry leader to design the next generation of breakthroughs Regional Customer Experience Leader Position Overview: As a Regional Customer Experience Leader at Honeywell Building Automation (BA), you'll ensure exceptional customer satisfaction and contribute to our business's success. You'll lead the customer experience strategy, focusing on top-notch service and support. Your responsibilities include deploying best practices in customer experience, managing front-end care, order book management, OTC, training, technical support, and driving CX digital transformation. Reporting to the President of the Region, you'll work from our [City, State] location on a [Hybrid, On-site, Remote] schedule, directly impacting customer success and business growth. Location: Dubai Travel/Territory: (50 % & Territory) KEY RESPONSIBILITIES
- Responsible for definition and execution of Customer Experience across the businesses for that region.
- Deliver world-class customer support through a set of channels including operations, technical support, contact center, and e-commerce/web.
- Direct management of all functions within CX to ensure all functions work towards delivering world-class CX for all businesses within the region.
- Partner with the BA Digital Transformation leader to support the deployment of TITAN and digital capabilities in support of the larger CX digital transformation strategy for that region.
- Ensure all CX Metrics for all functions for that region are established and agreed with the regional leader and meet or exceed them.
- Responsible for CX knowledge sharing across all regional CX leaders within BA.
- Drive CX employee and leadership VOE engagement plan across the region.
- Bachelor's degree in Business Administration, Engineering or a related field.
- Minimum of 10 years of experience in customer experience management or a related role.
- Strong leadership and people management skills.
- Results oriented, with a history of achieving breakthrough results.
- Strong analytical, project management, and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proven track record of driving customer satisfaction and loyalty.
- Master's degree in Quality Management or a related field.
- Certifications in quality management (e.g., Six Sigma, Lean) are highly desirable.
- Experience in leading cross-functional teams and driving change.
- Excellent analytical and problem-solving skills.
- Experience in the building automation industry.
- Strong communication and interpersonal skills.
- Ability to influence and collaborate with cross-functional teams.
- Knowledge of customer experience best practices and methodologies.
- JOB ID: HRD248952
- Category: Customer Experience
- Location: Emaar Buss.Park; Bld.2, Sheikh Zayed Road, Dubai, DUBAI, 232362, United Arab Emirates
- Exempt
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