Customer Support Representative
تفاصيل الوظيفة
Abu Dhabi, United Arab Emirates | Posted on 12/06/2023We are seeking a motivated and customer-focused individual to join our team as a Customer Support Representative. The successful candidate will be responsible for providing excellent customer service, addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction.Role Responsibilities:Knowing our products inside and out so that you can answer questions.Provide accurate, valid, and complete information to customers.Maintain an up-to-date understanding of the company's product/service.Document recurring issues or suggestions.Contribute to Product Knowledge base and Help Center: Provide feedback and updates based on common customer queries.Write guided tutorials of a specific topic or feature in the product.Create FAQs for the most needed points to the client.Keeping records of customer interactions, transactions, comments, and complaints.Evaluate the need to scale the business operations in multiple countries/territories from the support aspect.Demo preparation, personalizing the templates for each customer.Engage with 1st and 2nd tier of support to share the knowledge and coordinate on how to work with each other and scaling the academy course-related "operations course" with them, as well as all academy courses based on the products' recent updates.RequirementsHigh Education degree in Information System or similar degree.Required Languages Level: Arabic (C2), English (C1).Problem-Solving, Communication & Handling Skills.Technical Skills/ICT knowledge.0-1 year of experience working in technical/help desk support or customer success.Flexible to work in different time shifts and days of the week.
#J-18808-Ljbffr Management & Operations
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Similiar Jobs that might interest you
Risk Engineer
Global Projects Services... Risk Engineer Location: Abudhabi Mission Identify, analyse and monitor the company's risk ... for risk identification, ...
UAE - Abu Dhabi 9 أيام مضت
AUT Level 3
Oceaneering... validation. • Carry out risk assessments, participate in ... . • Degree in Mechanical Engineering (or equivalent) • Offshore ...
UAE - Abu Dhabi 9 أيام مضت
Asset Manager
Halliburton... the value drivers, risks and uncertainties across ... Experienced Hire Job Family: Engineering/Science/Technology Product ...
UAE - Dubai 9 أيام مضت
Project Engineer
NES Fircroft... Fircroft !!! Role: Project Engineer Location: Dubai Contract ... Perform risk management to minimize project risks ...
UAE - Dubai 9 أيام مضت
Manager - EIT & Integration Engineering
NES Fircroft... engineering disciplines; ⢠Conduct Engineering audits, risk ...
UAE - Dubai 9 أيام مضت
Toolpusher
Nabors Drilling International Gulf FZE... Safety Analyses and prepares risk assessments for drilling tasks; ... operations when the Barge engineer is off tour (jack- ...
UAE - Dubai 9 أيام مضت
At Vestas, we #PowerTheSolution - Can you • Region MED > SBU MED Service> Service Saudi Arabia Responsibilities As a ...
الإمارات العربية المتحدة
9 أيام مضت
... the world's leading engineering staffing provider spanning ... our clients with the engineering and technical expertise they ...
UAE - Abu Dhabi 9 أيام مضت
Piping Engineer
NES Fircroft... Engineer (Onshore) Job Description: The Piping Engineer (Onshore) shall focus on piping design and engineering ...
UAE - Abu Dhabi 9 أيام مضت
Sales and Billing Clerk
NES Fircroft... the world's leading engineering staffing provider spanning ... our clients with the engineering and technical expertise they ...
UAE - Abu Dhabi 9 أيام مضت
Accounts Payable Clerk
NES Fircroft... the world's leading engineering staffing provider spanning ... our clients with the engineering and technical expertise they ...
UAE - Abu Dhabi 9 أيام مضت
Senior Architectural BIM Designer
NES Fircroft... the world's leading engineering staffing provider spanning ... our clients with the engineering and technical expertise they ...
UAE - Dubai 9 أيام مضت
Architectural BIM Designer Level II
NES Fircroft... the world's leading engineering staffing provider spanning ... our clients with the engineering and technical expertise they ...
UAE - Dubai 9 أيام مضت
Architectural Engineer Level II
NES Fircroft... have opportunity for Architectural Engineer Level 2 Location: ... in architecture • Chartered Engineer or working towards ...
UAE - Dubai 9 أيام مضت
Senior Architectural Engineer
NES Fircroft... UAE. Position: Senior Architectural Engineer Qualifications: 12 Year ... clients with the engineering and technical expertise ...
UAE - Dubai 9 أيام مضت
Project Engineering Manager
NES Fircroft... the position below: Project Engineering Manager (12 months) ... in managing overall project engineering process With over ...
UAE - Dubai 9 أيام مضت
Digital Well Program and Real Time Well Engineering
NES Fircroft... Time Well Engineering Qualifications: Drilling Engineer with 5 ... clients with the engineering and technical expertise ...
UAE - Abu Dhabi 9 أيام مضت
DSWP ( Decision Space Well Planning )
NES Fircroft... 4months Extendable Qualifications: Drilling Engineer with 5 year' ... clients with the engineering and technical expertise ...
UAE - Abu Dhabi 9 أيام مضت
HWO Operator
NES Fircroft... the world's leading engineering staffing provider spanning ... our clients with the engineering and technical expertise they ...
UAE - Abu Dhabi 9 أيام مضت
