sales & service adviser

دوام كامل في al bayadh garage في UAE
نُشرت يوم December 18, 2024

تفاصيل الوظيفة

Job Title: Service Advisor & Sales Executive Location: Al Bayadh Garage, Ajman, UAE Job Overview: We are seeking a dynamic and customer-focused individual to join our team as a Service Advisor & Sales Executive. The ideal candidate will manage customer inquiries through WhatsApp and calls, advise on services, and convert leads into sales by providing tailored solutions. You will play a critical role in both managing client relationships and driving revenue for the business. Key Responsibilities:

  • Customer Management: Engage with customers via WhatsApp, calls, and in-person, understanding their needs and offering relevant services.
  • Service Selling: Explain and recommend appropriate mechanical, electrical, and cleaning services (Major & Minor service .) to customers, converting inquiries into confirmed bookings.
  • Lead Nurturing: Follow up with potential customers, turning cold leads into warm leads by building rapport and addressing their concerns.
  • Upselling & Cross-Selling: Suggest additional services to customers, such as painting, denting, or specialized cleaning services, where appropriate.
  • Scheduling & Coordination: Manage the scheduling of service appointments, ensuring timely delivery and coordination with mechanics and technicians.
  • Sales Reporting: Track and report on sales performance, customer feedback, and service bookings.
  • Customer Satisfaction: Ensure high levels of customer satisfaction by providing excellent service, addressing complaints, and resolving issues promptly.
Requirements:
  • Strong communication skills (verbal and written) in English; knowledge of Arabic or other languages is a plus.
  • Proven experience in customer service or sales, preferably in the automotive industry.
  • Ability to handle multiple customers and inquiries via WhatsApp and calls.
  • Basic technical understanding of automotive repairs and services (mechanical and electrical).
  • A proactive, persuasive approach with the ability to close sales.
  • Familiarity with CRM tools or systems for tracking leads and sales is an advantage.
  • Positive attitude, organized, and customer-oriented.
Preferred Skills:
  • Experience in the UAE market, especially within the automotive service industry.
  • Ability to work under pressure and meet sales targets
Job Type: Full-time Pay: AED1,000.00 - AED2,000.00 per month #J-18808-Ljbffr

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