Team Leader - Front Desk

دوام كامل في Rotana Hotels & Resorts في UAE
نُشرت يوم December 17, 2024

تفاصيل الوظيفة

  • Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.
  • Maintain effective communication with all related departments to ensure smooth service delivery.
  • Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
  • Maintain good working relationships with all Front Office employees, with particular emphasis on Front Desk Agents and Guest Services.
  • Supervise all Front Desk employees, ensuring guests are taken care of in a professional and friendly manner.
  • Maintain an up-to-date knowledge of hotel and local services, supply information, and respond to guest queries.
  • Verify all cashier closures of Front Desk Agents at shift end for billing and attachment accuracy.
  • Ensure all guest registrations are completed and correspond with Opera PMS guest information.
Skills Education, Qualifications & Experiences You should ideally have a degree in hospitality with previous experience in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge of an additional language, along with strong interpersonal and problem-solving abilities, are essential. Computer literacy and previous experience with Opera are an advantage. #J-18808-Ljbffr

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