Software Engineer- Application Support

دوام كامل في a Laimoon Verified Company في UAE
نُشرت يوم November 9, 2024

تفاصيل الوظيفة

Responsibilities:Take part in application development projects and bugfixes in coordination with the development team to ensure the stability and performance of the application(s).Perform 2nd and 3rd line support activities for the application(s) in coordination with the Development Team and Helpdesk.Manage incidents, proactive alerts, change requests, and service requests, ensuring compliance to the enterprise architecture, production processes & framework and other Group standards.Ensure incidents and requests are resolved/fulfilled within agreed service levels and, where applicable, that workarounds are provided to minimise business impact with timely escalations to the next level of support, for faster resolution.Ensure follow-ups with and updates to external and internal customers are done in a proactive, timely and professional manner.Produce and maintain clear documentation on application functionality and support procedures in the Knowledgebase.Skills and Qualifications:A Bachelor's degree, preferably related to computer science or equivalent.

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