الصفحة الرئيسية الإمارات العربية المتحدة Customer Service Representative
الصفحة الرئيسية الإمارات العربية المتحدة Customer Service Representative
Customer Service Representative
تفاصيل الوظيفة
Responsibilities:Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.Effectively troubleshoot and resolve customer issues with a proactive and solution-oriented approach.Maintain a deep understanding of company products, services, and policies to provide accurate and insightful information.Build rapport with customers, demonstrate empathy, and actively listen to their needs.Process customer orders, track progress, and ensure timely delivery (if applicable).Document customer interactions and maintain accurate records in our CRM system.Escalate complex or unresolved issues to the appropriate team members for further assistance.Contribute to a positive and collaborative team environment.Qualifications:Minimum 1 year of experience in customer service or a related field (preferred)Excellent communication and interpersonal skills in English (written and verbal)Strong problem-solving and conflict resolution skillsAbility to prioritize tasks and manage multiple inquiries simultaneouslyProficient in Microsoft Office suite (Word, Excel, Outlook)A positive attitude, a willingness to learn, and a commitment to providing exceptional service
#J-18808-Ljbffr Management & Operations
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الشركة المعلنة عن الوظيفة
Confidential
-
Customer Service Level 2 Adams Academy107 درهم
1,065 درهممدة الدورة التدريبية: Upto 33 Hours -
Customer Services Course (Level 1) Brentwood Open Learning College93 درهم
935 درهممدة الدورة التدريبية: 80 Hours
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