الصفحة الرئيسية الإمارات العربية المتحدة Front Office Intern at InterContinental Fujairah Resort

الصفحة الرئيسية الإمارات العربية المتحدة Front Office Intern at InterContinental Fujairah Resort

Front Office Intern at InterContinental Fujairah Resort

دوام كامل في a Laimoon Verified Company في UAE
نُشرت يوم November 4, 2024

تفاصيل الوظيفة

Front Office Intern at InterContinental Fujairah ResortHotel Brand: InterContinentalLocation: United Arab Emirates, FujairahAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & bar, the hotel weaves together an international five-star resort presence.Your Day to DayAs Front Office Intern, you will be learning to act as the central communication point of contact at the hotel by providing and co-ordinating rapid responses to all guest requests, inquiries and needs; as well as assigning work orders to appropriate personnel. To identify and anticipate guest needs; ensure complete guest satisfaction.Some of your main role responsibilities are:Promote Inter-hotel sales, in house facilities and Food & Beverage outlets.Be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest to maximize hotel sales.Maintain comprehensive knowledge of standard reservation procedures.Greet guests at all times in a friendly and helpful manner and attempt to learn and use guests' names at every opportunity.Take action to guarantee that guests depart from the hotel with a positive impression of hotel services.Maintain current information on all general activities of the hotel.Attend to guests' inquiries and requests, refer problems to Supervisor if unable to assist.Monitor all calls that are in queue and answer appropriately.Notify guests or internal staff of any delays in performing work orders and call back guests to ensure guest satisfaction within accepted time frame.Be aware of the restaurants operating hours and specials/promotions within the operation as well as catering space requirements and locations.Ideally, you'll have some or all of the following competencies and experience we're looking for:Previous experience/On job training in a similar position.Adequate English language communication skills are required.In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to Belong.So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking "Apply Online".We are an equal opportunity employer.

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