Customer Service Manager - Safran PrecisionHire Solutions

دوام كامل في a Laimoon Verified Company في UAE

نُشرت يوم October 25, 2024

تفاصيل الوظيفة

Description Du Poste

The Customer Service Manager responsible for overseeing the Customer Service Representative Team and ensure timely, accurate order processing and responding. The Manager will manage and track approved customer request for quote, orders and billing, as well as, work closely with Customer Support, Operations and Program Management organization at the OEM, to address and resolve any order issues. This job reports directly to the Safran Cabin Front Office manager in France and functionally to one in Germany.

Ensure the team processes internal and external customer purchase orders and requests, in a timely manner

Review customer orders - EDI, web portal based, e-mail, for accuracy

Take an active role in identifying and resolving any order issues

Understand all aspects of the Order Management process

Provide Order Processors with training and guidance; assist co-workers with resolutions of issues on orders.

Develop, document, existing and new processes/procedures

Partner with Sales, Operations, Quality & Finance to streamline interconnecting processes impacting Order Management

Maintain the company's order processing manual

Review daily order deck to ensure order accuracy

Monitor Order Processing productivity and SOM activity through Order Management

Ensure team can effectively resolve customer issues/concerns

Respond to customer escalated inquiries and requests

Develop and maintain excellent relationship with customers, both internal and external

Manage customer's backlog order and customers' billing process

Maintain working knowledge of M3 and SAP products and order processes

Perform other ad hoc duties as assigned

Manage department's schedule to attend shipping/production needs

Track and make sure billing and invoice reach to customer successfully

Assist with billing dispute if needed

Work with Operations and Program Management team to reduce errors, double activities and inefficiency.

Customarily and regularly directs the work of two or more employees

Responsible for hiring, termination and the advancement/promotion of employees

Customarily and regularly exercises discretion and independent judgment

Exigences du poste

Problem-solving, well organized, detailed oriented and accurate, excellent written and verbal communication skills. Advanced skills in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 92 000 collaborateurs pour un chiffre d'affaires de 23,2 milliards d'euros en 2023, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.

Safran est la 1ère entreprise du secteur aéronautique et défense du classement « World's Best Companies 2023 » du magazine TIME.

Safran Aerosystems conçoit des solutions de haute technologie qui optimisent la performance des aéronefs et la sécurité des vols. Numéro 1 mondial des systèmes d'évacuation d'urgence et des systèmes oxygène pour l'équipage, Safran Aerosystems est également un acteur majeur des systèmes carburant et fluides.

BAC+3, BAC+4

Supérieure à 3 ansThis job has been sourced from an external job board.

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Customer Service Manager - Safran PrecisionHire Solutions

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