الصفحة الرئيسية الإمارات العربية المتحدة CX Customer Experience Consultant
الصفحة الرئيسية الإمارات العربية المتحدة CX Customer Experience Consultant
CX Customer Experience Consultant
تفاصيل الوظيفة
CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.Job DescriptionWe are seeking a dynamic and experienced professional to join our team as a CX Consultant. This role is for one with expertise in customer experience would need to drive strategic initiatives and enhance overall customer satisfaction.Job Responsibilities:Customer Journey Mapping: Lead the creation of customer journey maps to understand and optimize the end-to-end customer experience.Voice of the Customer (VoC) Programs: Establish and manage Voice of the Customer programs, including surveys, feedback mechanisms, and sentiment analysis.Customer Analytics: Utilize customer data and analytics to derive insights and recommend improvements to enhance the overall customer experience.Contribute to the development and execution of the overall customer experience strategy aligned with business objectives.Training and Education: Provide training and education to internal teams on customer-centric principles and practices.CX Metrics and Reporting: Define and track key performance indicators (KPIs) related to customer experience, and prepare regular reports for management.QualificationsBachelor's degree in Marketing, Business, or a related field.Proven experience in customer experience management or related roles.Strong understanding of customer journey mapping, VoC programs, and customer analytics.Excellent communication and presentation skills.
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الشركة المعلنة عن الوظيفة
Confidential
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