الصفحة الرئيسية المملكة العربية السعودية Call Center Agent (Remotely)
الصفحة الرئيسية المملكة العربية السعودية Call Center Agent (Remotely)
Call Center Agent (Remotely)
تفاصيل الوظيفة
On behalf of our client we are looking for Call center Agent (Remotely ): Summary The ideal candidate will be responsible for handling inbound and outbound calls, providing exceptional customer service, and generating daily reports based on call center metrics. The candidate should have excellent communication skills, basic analytical skills, and the ability to work in a fast-paced environment. : ResponsibilitiesAnswer incoming calls promptly and professionally Assist customers with inquiries, concerns, and problem resolutionMake outbound calls for follow-up, clarification, or additional information gatheringAdhere to established quality standards for call handling and reportingParticipate in quality assurance activities to continuously improve performanceAssist the supervisor in daily reportingCompile and generate daily reports based on call center metrics and key performance indicatorsEnsure accuracy and completeness of data in the reportsAnalyze trends and patterns in the data to identify areas for improvementCollaborate with team members and management to enhance reporting processesEffectively communicate with team members and other departments to gather information for reporting purposesProvide clear and concise information to stakeholders regarding daily operations and performanceDeliver exceptional customer service during every interactionHandle customer inquiries and issues with professionalism and efficiencyStrive to exceed customer expectations and contribute to a positive customer experience Requirements1+ years of work experience, preferably in the call center environment Bachelor's degree in any domain / High school diploma - BilingualEnglish and Arabic.Basic analytical skills and understanding of Spreadsheets
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