Customer Success Manager

دوام كامل في a Laimoon Verified Company في UAE
نُشرت يوم September 5, 2024

تفاصيل الوظيفة

Customer Feedback and Analysis: Gather customer feedback through surveys, interviews, and other channels. Analyze feedback to identify trends and areas for improvement in our products or services. Metrics and Reporting: Establish key performance indicators (KPIs) to measure customer success and satisfaction. Provide regular reports to management on customer success metrics and initiatives. Qualifications: Bachelor's degree in Business, Marketing, or a related field. Proven experience in customer success, account management, or a similar role. Excellent communication and interpersonal skills. Strong problem-solving and strategic thinking abilities. Ability to build rapport and trust with clients. Familiarity with customer success tools and CRM systems.

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