Assistant Server - Banquet
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Were looking for aSales Executivewho supports customers across allbusinesses and products, including Parking, Traffic MonitoringServices andParkey.Tomake your application easier, we made you a checklist that includesimportant information about thisrole.HeresanoverviewEmploymentType:Full-timeSchedule:DayshiftWorkArrangement: Hybrid workarrangementWhatwill I do in thisjob?Problemsolve and support customers via a range of inbound channels toachieve a positive customerexperienceAssistthe sales team by sourcing the community of interest around eachcarparkAbilityto source and convert leads into new business and identifyprospective newbusinessAssistthe sales team by contacting sales leads to encourage signupConductoutbound prospecting calls (cold calling) and canvassing activitieson a daily basis to build a salespipelineDevelopand implement action plans for targeted sites to achieve sales andrevenue objectives primarily through direct sales techniquesincluding canvassing andtelemarketingDocumentall new Monthly Parking leads received via phone andemailRegularlyfollow up customers at various stages of the Permanent saleslifecycle (e.g. general enquiry, quote, contract) to convertthemContactcustomers who have requested to cancel their Permanent ParkingaccountRecordcustomer contacts and root cause reasoningaccuratelyAssistin processing to support customers across all of Secure Parking sproducts andservicesHandledisputes and complaints in a way that is supportive of the customerand thebusinessPrepareregular reports on completed sales target activity and sales actionplan for targeted sites and other reports asrequiredPrepareregular reports for COI around the car park, including whichpartnerships are more commercial and financiallyviableReviewand understand all Sales and Marketing obligations within eachcontract scheduling and management of all administrative andmarketing tasks to be completedonshoreRespondto customer service enquiries re car park operating hours, prices,access, accounts, vouchers andfunctionsProcessapplications and relevant documents for all sales made from leadgeneration and canvassing activities, such as permanent parking,new voucher sales, re-ordering voucher sales and advantage parkeretcConducta range of administrative and customer service focused activitiesto support the onshore team and ensure a positive customerexperienceCompleteaccount audits for large clients asrequestedMaintainup-to-date customer service procedures by alerting the relevantrepresentative to complete if an error isidentifiedAssistoperations with regular car park permanent parkerauditsEstablishand maintain effective and harmonious work relationships withcolleagues and supervisors so as to ensure the smooth operation ofthe carparkComplywith Secure Parkings workplace health and safety policies,procedures and instructions to ensure a safeworkplaceBeaware of and demonstrate a commitment to the principles of equalopportunity in theworkplaceParticipatein staff training and development activities to assist in theachievement of individual and workobjectivesThisincludes an expectation that all employees will learn and utilizenewtechnologyUndertakeother reasonable duties as assigned andappropriateOuremployees are one of the keys to our success, therefore we makesure that our company culture remains diverse and always ready tocelebrate unique skillsets.Empoweryour careeraspirations!Sendyour CV or resumetoday.RequirementsAtleast 3 years of outbound salesexperienceHasa cold callingexperienceExceptionalcommunicationskillsPrioradministrative, customer service and salesexperienceAttentionto detail, problem solving skills and focus on continuousimprovementDemonstrateinitiative in the execution ofdutiesDiscretionandjudgmentStrongorganization and planningskillsExcellentcomputer literacy, including Office Suite (Intermediate level orabove)Desireto be proactive and create a positive experience forstakeholdersMultiskilling-abilityto handle several projects or tasksconsecutivelyAbilityto work effectively both independently and as ateamBenefitsHMOcoverageHybrid workarrangementStandard government andEmapta benefits20 days annualleaveCareer growthopportunitiesDiverse and supportivework environmentFun employeeengagementactivitiesAt least 3 years of outbound sales experience Has a cold callingexperience Exceptional communication skills Prior administrative,customer service and sales experience Attention to detail, problemsolving skills and focus on continuous improvement Demonstrateinitiative in the execution of duties Discretion and judgmentStrong organization and planning skills Excellent computerliteracy, including Office Suite (Intermediate level or above)Desire to be proactive and create a positive experience forstakeholders Multiskilling-ability to handle several projects ortasks consecutively Ability to work effectively both independentlyand as a team INT
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