الصفحة الرئيسية المملكة العربية السعودية L1 Front Office Technician
الصفحة الرئيسية المملكة العربية السعودية L1 Front Office Technician
L1 Front Office Technician
تفاصيل الوظيفة
Description Join our Team About this opportunity We are now looking for a L1 Front Office Technician responsible for preventing (or minimizing impact of unavoidable) reoccurring incidents, by investigating/selecting possible reoccurring incidents, classification of problems, working out and distribution of preventive actions, and tracking of those actions (or a subset of these activities). What you will do • Alarm monitoring/Performance Management by supporting the organization in ensuring and driving continuous/day-to-day improvements. • Trouble Ticket Creation and its life cycle • Incident Handling • Handling of customer complaints • Handling process and remote access tools • Drive knowledge transfer • Escalation with impact analysis • Perform Call test with different scenarios (IDD calling/CLI Testing/Silent Calls issues, Identifying Fraud calls/Chat numbers etc. You will bring • Educational Requirement: Diploma in any Technical Field • Good in MS office Tools. • Good in English communication & Team Engagement • Stakeholders Management • Fast Learner, passionate & Team player • Teamwork • Communication Skills • Integrity • Professionalism • Dependability • Cultural fit Would you like to take a tour to "Life at Ericsson MEA", visit short video: Get Matched Upload your resume and see jobs that match your skills and experienceMatch Unknown Other Similar Jobs MS Automated Operations Engineer Bucharest, Bucharest, Romania and 1 more 82 Service Delivery MS Automated Operations Engineer Bucharest, Bucharest, Romania and 1 more 82 Service Delivery MS Automated Operations Engineer Bucharest, Bucharest, Romania 82 Service Delivery MS Automated Operations Engineer Bucharest, Bucharest, Romania and 1 more 82 Service Delivery 1st Level Broadcast Operations Bucharest, Bucharest, Romania 82 Service Delivery Automated Operations Engineer Bucharest, Bucharest, Romania and 1 more 82 Service Delivery Performance & Optimization Engineer Riyadh, Riyadh, Saudi Arabia and 1 more 82 Service Delivery Back Office Intern / Pripravnik u službi za održavanje i implementaciju sistema i druga linija podrš Podgorica, Montenegro, Montenegro 82 Service Delivery Gen-E Graduate Engineer Riyadh, Riyadh, Saudi Arabia 82 Service Delivery Slide 1 of 3 Recommended Articles for You Slide 1 of 2 What we offer you Our culture Built over a century of courageous decisions, our core values of professionalism, respect, perseverance and integrity shape everything we do. Learning and development We believe in a growth mindset and that the future belongs to the learners. We offer the freedom and structure to evolve your skillsets, mindsets, and career. Reward and recognition We recognise that you should be paid in a fair way and be rewarded for the impact you create. We always aspire to recognize your impact on our business success.
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الشركة المعلنة عن الوظيفة
Confidential
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