Lead Corporate Services Officer (IT Support)
تفاصيل الوظيفة
About the role Responsible for overseeing, monitoring business applications to derive maximum benefit through automation of core activities and processes followed by Corporate Services and to proactively assess, recommend, evaluate and integrate IT needs for the Properties & Facilities and Transportation departments, work in coordination with IT department to implement the agreed IT work program as instructed by SVP Corporate Services. Accountabilities Operational Capture the procedures, process and SOPs followed in Properties & Facilities department and provide necessary feedback to IT Project team for software development.Work closely with IT to evaluate existing / new applications for the departments. Identify gaps in current applications / processes for further development / improvement by IT departments Project Team based on inputs received from stakeholdersResponsible for overseeing and monitoring the business applications to derive maximum benefit through automation of core activities and processes followed by Corporate ServicesEnsure timely and accurate delivery of system based report outputs, enhance existing program modules to suit business needs, keeping up-to date with technologies and industry best practices. Manage supplication testing to bug fixes, report enhancements, Mobile Supply Chain Application and Barcode Printing Solutions, new functions and version upgrades; coordinate with IT and test solutions to implement the solution in productionProactively assess, recommend information systems best practices, evaluate gaps and propose improvement, adhere to IT policies, evaluate and integrate IT needs for Corporate Services division and work in coordination with stake holders to implement the agreed IT work program in-line with standard project management methodologies.Interact with section heads on application requirements to improve control, efficiency and standardize processes in coordination with IT Departments; Project TeamAnalyse existing systems and new requirements; conduct process gap analysis, documenting AS-IS business processes and business requirements, obtain required stake holder approvals and suggest appropriate solutions and change in business process to automate Corporate Services operationsProvide functional inputs to IT for process/functional improvement and report/interfaces development.Verify that all developed systems are mapped and aligned with company policies.Verify accuracy and integrity of data and reports maintaining the confidentiality of the information.Monitor and oversee the existing online processes and systems being followed and ensure timely escalation of alarms, data and authenticity of information uploaded by the users.Ensure that defined approval process is followed and receive instruction from Line Manager for emergency situations for system clearance.Shall perform the duties diligently as "supervisor" of program modules developed by IT departments' project team.Producing project feasibility and costing reports, develop functional specifications document, implement project plans, manage resources, execute User Acceptance Testing (UAT), prepare user manuals and provide training to business users on system functionalities; followed by verification on whether all developed systems are mapped and aligned with Company policies and data migrated successfully to new system(s) with minimal service disruptionEnsure appropriate design and development of new and modified functionalities of reports to suit the Departments "reporting" procedures for Management and other departments as well as individual staff.Provide guidance and assist technical team for designing best feasible solution assessing both technical and business suitability, formulate project plan and ensure deliveries in a timely manner and within defined budgets.Responsible for reporting and raising alarms/ escalation of faults reported by staff in existing systems.Participate in the development, implementation and administration of IT systems for Corporate Services.Participate in the continuous processes improvement as per department requirements.Effectively plan improvement/ development projects to ensure successful fulfilment of end user requirements, accurate testing and sound implementation.Support/ respond to any emergency or operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program.Support training need assessments and recommend training programs to end users.Provide troubleshooting assistance for end users.Perform other department duties related to his/her position as directed by the Line Manager or Head of Division.QualificationsAbout you Qualifications and Experience:Bachelor's degree or Equivalent with minimum 5 years of job-related experience.Advanced university degree (Masters or equivalent) in Business Administration with specialization in Finance, Engineering, or related fields.Knowledge of principles and practices in Management of services, organizational planning and administration, capital project management and principled and practices of contract management. Job Specific Skills:EssentialAbility to train and develop subordinates skillsExcellent computer skills and good interpersonal skillsCommand of English languageConversant with Facilities Management process and preferably backed with hands on experienceManagerial skills- Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to foster among team members.PreferredOracle Property ManagerInventory or Warehouse Management SystemFinancial Fixed Asset Management systemCash Management system Application GuidelinesEmployees must submit applications through internal vacancies portal (via GEMS) only. Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.All internal candidates can only have three active applications at any point in time.All internal candidates must have completed a minimum 10 months in their current role to apply for a new role.All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process.If you are Cabin Crew or Deck Crew (Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role.
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