Customer Service Specialist

Notice (8): Use of undefined constant border - assumed 'border' [APP/View/Jobs/externalview.ctp, line 206]
Code Context
                                                                'title'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company', 
                                                                'alt'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company',
                                                                border=>"0"
$viewFile = '/var/www/html/laimoon/View/Jobs/externalview.ctp'
$dataForView = array(
	'uaPopup' => '',
	'Urls' => array(
		'providers' => 'https://providers.laimoon.com',
		'recruiters' => 'https://partners.laimoon.com',
		'canonical' => 'https://jobs.laimoon.com',
		'courses' => 'https://courses.laimoon.com',
		'7days' => 'http://courses.7daysindubai.com',
		'careers' => 'http://careers.7daysindubai.com',
		'careerguide' => 'https://laimoon.com',
		'jobs' => 'https://jobs.laimoon.com',
		'cms' => 'http://cms.laimoon.com',
		'profiles' => 'https://profiles.laimoon.com'
	),
	'availLocations' => array(
		'uae' => array(
			'name' => 'UAE',
			'country_id' => '2',
			'country_code' => 'ae',
			'slug' => 'uae',
			'global_location_id' => '225',
			'rel_gloc_ids' => '251,250,249,248,247,246,245,244,225',
			'currency' => 'AED',
			'currency_name' => 'UAE Dirham',
			'languages' => 'en,ar',
			'default_language' => 'en',
			'country_time_zone' => 'Asia/Dubai',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'saudi' => array(
			'name' => 'Saudi Arabia',
			'country_id' => '183',
			'country_code' => 'sa',
			'slug' => 'saudi',
			'global_location_id' => '187',
			'rel_gloc_ids' => '274,273,272,271,269,268,267,266,265,264,263,262,261,260,259,258,257,256,255,254,253,187',
			'currency' => 'SAR',
			'currency_name' => 'Saudi Riyal',
			'languages' => 'en,ar',
			'default_language' => 'en',
			'country_time_zone' => 'Asia/Riyadh',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'india' => array(
			'name' => 'India',
			'country_id' => '99',
			'country_code' => 'in',
			'slug' => 'india',
			'global_location_id' => '100',
			'rel_gloc_ids' => '100,465,466,467,468,469,470,471,472,473,474,475,476,477,478,479,480,481,976,994,1263,1264',
			'currency' => 'INR',
			'currency_name' => 'Indian Rupee',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Asia/Kolkata',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'south-africa' => array(
			'name' => 'South Africa',
			'country_id' => '236',
			'country_code' => 'za',
			'slug' => 'south-africa',
			'global_location_id' => '197',
			'rel_gloc_ids' => '197,498,499,500,501,502,503,504',
			'currency' => 'ZAR',
			'currency_name' => 'South African Rand',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Africa/Johannesburg',
			'job_location' => '0',
			'published' => '1',
			'show' => '1'
		),
		'egypt' => array(
			'name' => 'Egypt',
			'country_id' => '61',
			'country_code' => 'eg',
			'slug' => 'egypt',
			'global_location_id' => '64',
			'rel_gloc_ids' => '64,955,957,1102,1103,1104,1105,1106,1107,1108,1109,1110,1111,1112,1113,1114,1115',
			'currency' => 'EGP',
			'currency_name' => 'Egyptian pound',
			'languages' => 'en,ar',
			'default_language' => 'en',
			'country_time_zone' => 'Africa/Cairo',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'singapore' => array(
			'name' => 'Singapore',
			'country_id' => '188',
			'country_code' => 'sg',
			'slug' => 'singapore',
			'global_location_id' => '192',
			'rel_gloc_ids' => '192,382,432,438,445,453',
			'currency' => 'SGD',
			'currency_name' => 'Singapore Dollar',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Asia/Singapore',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'qatar' => array(
			'name' => 'Qatar',
			'country_id' => '178',
			'country_code' => 'qa',
			'slug' => 'qatar',
			'global_location_id' => '176',
			'rel_gloc_ids' => '176,252',
			'currency' => 'QAR',
			'currency_name' => 'Qatar Rial',
			'languages' => 'en,ar',
			'default_language' => 'en',
			'country_time_zone' => 'Asia/Qatar',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'pakistan' => array(
			'name' => 'Pakistan',
			'country_id' => '169',
			'country_code' => 'pk',
			'slug' => 'pakistan',
			'global_location_id' => '164',
			'rel_gloc_ids' => '164,979,1052,1053,1054,1055,1056,1057,1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071',
			'currency' => 'PKR',
			'currency_name' => 'Pakistani rupee',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Asia/Karachi',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'kuwait' => array(
			'name' => 'Kuwait',
			'country_id' => '116',
			'country_code' => 'kw',
			'slug' => 'kuwait',
			'global_location_id' => '116',
			'rel_gloc_ids' => '116,276,277,278,279,280,281',
			'currency' => 'KWD',
			'currency_name' => 'Kuwait Dinar',
			'languages' => 'en,ar',
			'default_language' => 'en',
			'country_time_zone' => 'Asia/Kuwait',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'oman' => array(
			'name' => 'Oman',
			'country_id' => '163',
			'country_code' => 'om',
			'slug' => 'oman',
			'global_location_id' => '163',
			'rel_gloc_ids' => '163,282,283,284,285,286,287,288,289,290,291',
			'currency' => 'OMR',
			'currency_name' => 'Oman Rial',
			'languages' => 'en,ar',
			'default_language' => 'en',
			'country_time_zone' => 'Asia/Muscat',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'jordan' => array(
			'name' => 'Jordan',
			'country_id' => '106',
			'country_code' => 'jo',
			'slug' => 'jordan',
			'global_location_id' => '110',
			'rel_gloc_ids' => '110,958,959,1101,1247,1246,1245,1244,1243,1242,1241,1240,1239',
			'currency' => 'JOD',
			'currency_name' => 'Jordanian Dinar',
			'languages' => 'en,ar',
			'default_language' => 'en',
			'country_time_zone' => 'Asia/Amman',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'philippines' => array(
			'name' => 'Philippines',
			'country_id' => '168',
			'country_code' => 'ph',
			'slug' => 'philippines',
			'global_location_id' => '171',
			'rel_gloc_ids' => '171,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,1262',
			'currency' => 'PHP',
			'currency_name' => 'Philippine Peso',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Asia/Manila',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'bahrain' => array(
			'name' => 'Bahrain',
			'country_id' => '23',
			'country_code' => 'bh',
			'slug' => 'bahrain',
			'global_location_id' => '17',
			'rel_gloc_ids' => '17,292,293,294,295,314,297,298,299,300,301,302,303,304,1276,1277',
			'currency' => 'BHD',
			'currency_name' => 'Bahrain Dinar',
			'languages' => 'en,ar',
			'default_language' => 'en',
			'country_time_zone' => 'Asia/Bahrain',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'sri-lanka' => array(
			'name' => 'Sri Lanka',
			'country_id' => '123',
			'country_code' => 'lk',
			'slug' => 'sri-lanka',
			'global_location_id' => '200',
			'rel_gloc_ids' => '200,1047,1048,1049,1084,1085,1086',
			'currency' => 'LKR',
			'currency_name' => 'Sri Lankan rupee',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Asia/Colombo',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'united-kingdom' => array(
			'name' => 'United Kingdom',
			'country_id' => '74',
			'country_code' => 'gb',
			'slug' => 'united-kingdom',
			'global_location_id' => '226',
			'rel_gloc_ids' => '226,1035,1036,1037,1038,1039,1040,1041,1042,1043,1044,1045,1046,1050,1259,1260,1261,1267',
			'currency' => 'GBP',
			'currency_name' => 'British Pound',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Europe/London',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'malaysia' => array(
			'name' => 'Malaysia',
			'country_id' => '149',
			'country_code' => 'my',
			'slug' => 'malaysia',
			'global_location_id' => '131',
			'rel_gloc_ids' => '131,131,980,1051',
			'currency' => 'MYR',
			'currency_name' => 'Ringgit',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Asia/Kuala_Lumpur',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'nepal' => array(
			'name' => 'Nepal',
			'country_id' => '159',
			'country_code' => 'np',
			'slug' => 'nepal',
			'global_location_id' => '151',
			'rel_gloc_ids' => '151,981,1096,1097,1098',
			'currency' => 'NPR',
			'currency_name' => 'Nepalese Rupee',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Asia/Kathmandu',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'nigeria' => array(
			'name' => 'Nigeria',
			'country_id' => '155',
			'country_code' => 'ng',
			'slug' => 'nigeria',
			'global_location_id' => '158',
			'rel_gloc_ids' => '158,995,996,997,1095',
			'currency' => 'NGN',
			'currency_name' => 'Nigerian Naira',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Africa/Lagos ',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'newzealand' => array(
			'name' => 'New Zealand',
			'country_id' => '162',
			'country_code' => 'nz',
			'slug' => 'newzealand',
			'global_location_id' => '155',
			'rel_gloc_ids' => '155,998,999,1080,1081,1082,1083',
			'currency' => 'NZD',
			'currency_name' => 'New Zealand Dollar',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Pacific/Auckland',
			'job_location' => '0',
			'published' => '1',
			'show' => '1'
		),
		'brasil' => array(
			'name' => 'Brasil',
			'country_id' => '29',
			'country_code' => 'br',
			'slug' => 'brasil',
			'global_location_id' => '30',
			'rel_gloc_ids' => '30,1000,1001,1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1012,1013',
			'currency' => 'BRL',
			'currency_name' => 'Brazilian Real',
			'languages' => 'pt',
			'default_language' => 'pt',
			'country_time_zone' => 'America/Sao_Paulo',
			'job_location' => '0',
			'published' => '1',
			'show' => '1'
		),
		'portugal' => array(
			'name' => 'Portugal',
			'country_id' => '175',
			'country_code' => 'pt',
			'slug' => 'portugal',
			'global_location_id' => '174',
			'rel_gloc_ids' => '174,1014,1015,1087,1088,1089,1090',
			'currency' => 'EUR',
			'currency_name' => 'Euro',
			'languages' => 'pt',
			'default_language' => 'pt',
			'country_time_zone' => 'Europe/Lisbon',
			'job_location' => '0',
			'published' => '1',
			'show' => '1'
		),
		'canada' => array(
			'name' => 'Canada',
			'country_id' => '36',
			'country_code' => 'ca',
			'slug' => 'canada',
			'global_location_id' => '38',
			'rel_gloc_ids' => '38,1019,1020,1021,1022,1023,1024,1025',
			'currency' => 'CAD',
			'currency_name' => 'Canadian Dollar',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Canada/Saskatchewan',
			'job_location' => '0',
			'published' => '1',
			'show' => '1'
		),
		'united-states' => array(
			'name' => 'United States',
			'country_id' => '221',
			'country_code' => 'us',
			'slug' => 'united-states',
			'global_location_id' => '227',
			'rel_gloc_ids' => '227,1314,1315,1316,1317,1318,1319,1320,1321,1322,1323,1324,1325,1326',
			'currency' => 'USD',
			'currency_name' => 'US Dollar',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'America/New_York',
			'job_location' => '1',
			'published' => '1',
			'show' => '1'
		),
		'angola' => array(
			'name' => 'Angola',
			'country_id' => '9',
			'country_code' => 'ao',
			'slug' => 'angola',
			'global_location_id' => '6',
			'rel_gloc_ids' => '6,1016,1091,1092,1093,1094',
			'currency' => 'AOA',
			'currency_name' => 'Angolan Kwanza',
			'languages' => 'pt',
			'default_language' => 'pt',
			'country_time_zone' => 'Africa/Luanda',
			'job_location' => '0',
			'published' => '1',
			'show' => '1'
		),
		'australia' => array(
			'name' => 'Australia',
			'country_id' => '14',
			'country_code' => 'au',
			'slug' => 'australia',
			'global_location_id' => '13',
			'rel_gloc_ids' => '13,1026,1027,1028,1029,1030',
			'currency' => 'AUD',
			'currency_name' => 'Australian Dollar',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Australia/Melbourne',
			'job_location' => '0',
			'published' => '1',
			'show' => '1'
		),
		'kenya' => array(
			'name' => 'Kenya',
			'country_id' => '108',
			'country_code' => 'ke',
			'slug' => 'kenya',
			'global_location_id' => '112',
			'rel_gloc_ids' => '112,1031,1032,1075,1076,1077,1078,1079',
			'currency' => 'KES',
			'currency_name' => 'Kenyan Shilling',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Africa/Nairobi',
			'job_location' => '0',
			'published' => '1',
			'show' => '1'
		),
		'ghana' => array(
			'name' => 'Ghana',
			'country_id' => '78',
			'country_code' => 'gh',
			'slug' => 'ghana',
			'global_location_id' => '83',
			'rel_gloc_ids' => '83,1033,1034,1072,1073,1074',
			'currency' => 'GHS',
			'currency_name' => 'Ghanaian Cedi',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Africa/Accra',
			'job_location' => '0',
			'published' => '1',
			'show' => '1'
		),
		'ireland' => array(
			'name' => 'Ireland',
			'country_id' => '98',
			'country_code' => 'ie',
			'slug' => 'ireland',
			'global_location_id' => '104',
			'rel_gloc_ids' => '104,104,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416',
			'currency' => 'EUR',
			'currency_name' => 'Euro',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Europe/Dublin',
			'job_location' => '0',
			'published' => '1',
			'show' => '1'
		),
		'vietnam' => array(
			'name' => 'Vietnam',
			'country_id' => '229',
			'country_code' => 'vn',
			'slug' => 'vietnam',
			'global_location_id' => '234',
			'rel_gloc_ids' => '234,1170,1171',
			'currency' => 'VND',
			'currency_name' => 'Vietnamese Dong',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Asia/Ho_Chi_Minh',
			'job_location' => '0',
			'published' => '1',
			'show' => '1'
		),
		'cyprus' => array(
			'name' => 'Cyprus',
			'country_id' => '51',
			'country_code' => 'cy',
			'slug' => 'cyprus',
			'global_location_id' => '55',
			'rel_gloc_ids' => '55,1230,1231,1232,1233',
			'currency' => 'EUR',
			'currency_name' => 'Euro',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Europe/Nicosia',
			'job_location' => '0',
			'published' => '1',
			'show' => '1'
		),
		'malta' => array(
			'name' => 'Malta',
			'country_id' => '144',
			'country_code' => 'mt',
			'slug' => 'malta',
			'global_location_id' => '134',
			'rel_gloc_ids' => '134,1255,1254,1253,1252,1251,1250,1249,1248',
			'currency' => 'EUR',
			'currency_name' => 'Euro',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Europe/Malta',
			'job_location' => '0',
			'published' => '1',
			'show' => '1'
		),
		'maldives' => array(
			'name' => 'Maldives',
			'country_id' => '146',
			'country_code' => 'mv',
			'slug' => 'maldives',
			'global_location_id' => '132',
			'rel_gloc_ids' => '132,1172',
			'currency' => 'MVR',
			'currency_name' => 'Maldivian rufiyaa',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Indian/Maldives',
			'job_location' => '0',
			'published' => '1',
			'show' => '1'
		),
		'turkey' => array(
			'name' => 'Turkey',
			'country_id' => '213',
			'country_code' => 'tr',
			'slug' => 'turkey',
			'global_location_id' => '219',
			'rel_gloc_ids' => '219,1173,1174,1175,1176',
			'currency' => 'TRY',
			'currency_name' => 'Turkish lira',
			'languages' => 'en',
			'default_language' => 'en',
			'country_time_zone' => 'Europe/Istanbul',
			'job_location' => '0',
			'published' => '1',
			'show' => '1'
		),
		'thailand' => array(
			'name' => 'Thailand',
			'country_id' => '206',
			'country_code' => 'th',
			'slug' => 'thailand',
			'global_location_id' => '213',
			'rel_gloc_ids' => '213,1177',
			'currency' => 'THB',
			'currency_name' => 'Baht',
			'languages' => 'en',
			'default_language' => 'en',
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			'summary' => 'Do you work for a call centre dealing with product support or information enquiries? Or, carry out telemarketing? Or, perhaps, make other types of calls on behalf of a charity or political organisation? Or, if not currently, maybe you&rsquo;re interested in working within this field?<br />
<br />
Well-trained call centre staff is at the heart of any operation. For many customers or potential customers, call centre staff are their only contact with an organisation. And, if that contact is positive, courteous, helpful, and professional then that&rsquo;s of immense benefit to the organisation in terms of reputation, initial and repeat business.<br />
<br />
Call centre employees who know how to handle the diverse situations they are faced with, with skill and professionalism, are an asset to any organisation. The employee themselves also benefit in terms of good pay and performance bonuses.<br />
As a leading UK training provider, Global Edulink understands what it takes to shine in this arena and, as such, have formulated a course aimed at equipping you with the skills and confidence to undertake these responsibilities, such as answering questions proficiently, overcoming objections and ultimately, to excel.<br />
In addition, you&rsquo;ll be taught the importance of corporate social responsibility strategies which encourage companies to make a positive impact on the environment and their stakeholders (which include consumers, employees, communities, investors, and others). You&rsquo;ll also come to understand: how to develop your professionalism; how customers behave and what they expect; and techniques for more effective communication with customers; all while maintaining a positive attitude.<br />
&nbsp;<br />
<strong>COURSE CURRICULUM</strong><br />
<br />
<strong>1. THE POWERFUL CHOICE OF CSR</strong>

<ul>
	<li>The Powerful Choice of CSR</li>
</ul>
<strong>2. HOW TO GAIN THE PROFESSIONAL EDGE</strong>

<ul>
	<li>How to Gain the Professional Edge</li>
</ul>
<strong>3. ALL IMPORTANT CUSTOMERS</strong>

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<strong>4. BUILDING YOUR CUSTOMER HANDLING SKILLS</strong>

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<strong>6. ATTITUDE: IS AN IMPORTANT ASSET</strong>

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Successful candidates will be awarded a certificate in Call Centre Success.<br />
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			'summary' => 'Do you work for a call centre dealing with product support or information enquiries? Or, carry out telemarketing? Or, perhaps, make other types of calls on behalf of a charity or political organisation? Or, if not currently, maybe you&rsquo;re interested in working within this field?<br />
<br />
Well-trained call centre staff is at the heart of any operation. For many customers or potential customers, call centre staff are their only contact with an organisation. And, if that contact is positive, courteous, helpful, and professional then that&rsquo;s of immense benefit to the organisation in terms of reputation, initial and repeat business.<br />
<br />
Call centre employees who know how to handle the diverse situations they are faced with, with skill and professionalism, are an asset to any organisation. The employee themselves also benefit in terms of good pay and performance bonuses.<br />
As a leading UK training provider, Global Edulink understands what it takes to shine in this arena and, as such, have formulated a course aimed at equipping you with the skills and confidence to undertake these responsibilities, such as answering questions proficiently, overcoming objections and ultimately, to excel.<br />
In addition, you&rsquo;ll be taught the importance of corporate social responsibility strategies which encourage companies to make a positive impact on the environment and their stakeholders (which include consumers, employees, communities, investors, and others). You&rsquo;ll also come to understand: how to develop your professionalism; how customers behave and what they expect; and techniques for more effective communication with customers; all while maintaining a positive attitude.<br />
&nbsp;<br />
<strong>COURSE CURRICULUM</strong><br />
<br />
<strong>1. THE POWERFUL CHOICE OF CSR</strong>

<ul>
	<li>The Powerful Choice of CSR</li>
</ul>
<strong>2. HOW TO GAIN THE PROFESSIONAL EDGE</strong>

<ul>
	<li>How to Gain the Professional Edge</li>
</ul>
<strong>3. ALL IMPORTANT CUSTOMERS</strong>

<ul>
	<li>All Important Customers</li>
</ul>
<strong>4. BUILDING YOUR CUSTOMER HANDLING SKILLS</strong>

<ul>
	<li>Building Your Customer Handling Skills</li>
</ul>
<strong>5. BUILDING YOUR CUSTOMER HANDLING SKILLS (CONT.)</strong>

<ul>
	<li>Building Your Customer Handling Skills (cont.)</li>
</ul>
<strong>6. ATTITUDE: IS AN IMPORTANT ASSET</strong>

<ul>
	<li>Attitude: Is an Important Asset</li>
</ul>
<strong>Certification:</strong><br />
<br />
Successful candidates will be awarded a certificate in Call Centre Success.<br />
<br />
<strong>Benefits you will gain:</strong><br />
<br />
By enrolling in to this course, you&rsquo;ll get:
<ul>
	<li>High quality e-learning study materials and mock exams.</li>
	<li>Tutorials/materials from the industry leading experts.</li>
	<li>Includes step-by-step tutorial videos and an effective, professional support service.</li>
	<li>24/7 Access to the Learning Portal.</li>
	<li>Benefit of applying&nbsp;<strong>NUS extra Discount Card.</strong></li>
	<li>Recognised Accredited Qualification.</li>
	<li>Access Course Content on Mobile, Tablet or Desktop.</li>
	<li>Study in a user friendly, advanced online learning platform.</li>
	<li>Excellent customer service and administrative support.</li>
</ul>
&nbsp;<br />
&nbsp;',
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	<li>This course is available to all students, of all academic backgrounds. However, a good educational background or work experience&nbsp;would be an advantage.</li>
	<li>Learners should be ages 16 or over to undertake the qualification.</li>
	<li>Good understanding of English language, numeracy and ICT are required to attend this course.</li>
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',
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			'summary' => 'Customer Service is an essential issue for the organization which works or deals with the customers. The efficient customer service can increase the number of customers. On the other hand, poor manner can decrease the number of customers. Efficient customer service not only increases the total number of customers but also affects positivity to the career that has such skill.<br />
The Customer Service Skills &ndash; Video Training Course deals with the basic concepts of Customer Servicing. The course starts with defining the customer service and the procedures for identifying customers&rsquo; expectation. &nbsp;The course also teaches the basic telephone etiquette so that you can able to handle the telephone calls and can able to give customer service through the telephone.<br />
Finally, the course will guide you how to handle the customer clients and how to answer them politely. The course will help you to know the ways of enduring stress.<br />
<br />
<strong>COURSE CURRICULUM</strong><br />
<br />
<strong>Understanding Customer Service</strong>
<ul>
	<li>Understanding Customer Service</li>
	<li>Identifying Customer Expectations</li>
	<li>Providing Excellent Customer Service</li>
</ul>
<strong>Focusing on the Customer</strong>

<ul>
	<li>Focusing on the Customer</li>
</ul>
<strong>Customer Service and the Telephone</strong>

<ul>
	<li>Customer Service and the Telephone</li>
</ul>
<strong>Handling Complaints</strong>

<ul>
	<li>Handling Complaints</li>
</ul>
<strong>Enduring Stress</strong>

<ul>
	<li>Enduring Stress</li>
</ul>
',
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			'description' => '<strong>About us</strong><br />
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John Academy is best known for offering awarding body accredited online courses that are available for anyone who wishes to acquire a certification and take their professional life to the next level. As an online&nbsp;course provider, we are aware of the fact that there are a lot of people out there who consider themselves to be very curious learners but the courses that they are interested in are not available at their convenient&nbsp;time and place. So, we have decided to give them a unique&nbsp;opportunity for them to learn and obtain necessary skills in a very convenient way at any time from anywhere.<br />
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<strong>Who We Are</strong><br />
We are an online course provider who wants to make sure that the students would be able to learn everything there is a need for them to learn regarding the course that they have enrolled in on our site. So, we see to it that they would be provided with the highest possible standard of online learning. That way, students would be able to use it in the real world &ndash; the employment world and at their&nbsp;desired field of interests.',
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			'summary' => 'Customer Service is an essential issue for the organization which works or deals with the customers. The efficient customer service can increase the number of customers. On the other hand, poor manner can decrease the number of customers. Efficient customer service not only increases the total number of customers but also affects positivity to the career that has such skill.<br />
The Customer Service Skills &ndash; Video Training Course deals with the basic concepts of Customer Servicing. The course starts with defining the customer service and the procedures for identifying customers&rsquo; expectation. &nbsp;The course also teaches the basic telephone etiquette so that you can able to handle the telephone calls and can able to give customer service through the telephone.<br />
Finally, the course will guide you how to handle the customer clients and how to answer them politely. The course will help you to know the ways of enduring stress.<br />
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<strong>COURSE CURRICULUM</strong><br />
<br />
<strong>Understanding Customer Service</strong>
<ul>
	<li>Understanding Customer Service</li>
	<li>Identifying Customer Expectations</li>
	<li>Providing Excellent Customer Service</li>
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<strong>Focusing on the Customer</strong>

<ul>
	<li>Focusing on the Customer</li>
</ul>
<strong>Customer Service and the Telephone</strong>

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	<li>Customer Service and the Telephone</li>
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<strong>Handling Complaints</strong>

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	<li>Handling Complaints</li>
</ul>
<strong>Enduring Stress</strong>

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	'guest' => (int) 1,
	'jobCount' => '7366',
	'contributedJobCount' => '24',
	'courseCount' => null
)
$askLogin = true
$jobLinkTitle = 'Customer '
$renderSchema = 'yes'
$title_for_layout = 'Customer Service Specialist jobs in House of Light in Kuwait.'
$page_description = 'Apply to Customer Service Specialist jobs in House of Light in Kuwait.Find similar vacancies, jobs and salary information in Kuwait.'
$locationForTitle = 'Kuwait'
$currentJobCity = array(
	'id' => '116',
	'display_name' => 'Kuwait',
	'name_ar' => 'الكويت',
	'country_id' => '116',
	'Country' => array(
		'name' => 'Kuwait',
		'id' => '116',
		'slug' => 'kuwait',
		'code' => 'KW'
	)
)
$jobCompanyPage = array(
	'CompanyPage' => array(
		'id' => '77428',
		'title' => 'House of Light',
		'slug' => 'house-of-light'
	),
	'CompanyPageTranslation' => array(
		'id' => null,
		'company_page_id' => null,
		'title' => null,
		'slug' => null,
		'summary' => null,
		'description' => null,
		'meta_title' => null,
		'meta_description' => null,
		'meta_keywords' => null,
		'company_matching_keywords' => null,
		'draft' => null,
		'lang_code' => null
	)
)
$location = 'Kuwait'
$breadCrumbs = array(
	'Job Details' => ''
)
$relCourseBanner = array(
	'relatedUrl' => 'https://courses.laimoon.com/ar/uae/client-care-and-customer-service/customer-service',
	'title' => 'خدمة العملاء',
	'course_category_id' => (int) 215,
	'relatedOnlineUrl' => 'https://courses.laimoon.com/ar/online/client-care-and-customer-service/customer-service'
)
$published = '2024-05-08 03:22:18'
$daysleft = (float) 8
$isLoggedIn = false
$facebookSession = null
$fbConfig = array(
	'AppId' => '151651858238476',
	'APIKey' => '1c032aa6c89b302e8ec5dea94dc89104',
	'AppSecret' => 'f2b69d3a25fe65601f146efe7178e72a'
)
$linkedInConfig = array(
	'APIKey' => '779yus3aqi524z',
	'AppSecret' => 'XCdGJxUokce5Ygf6'
)
$criticalCSSes = array(
	'jobdetail' => 'jobdetail-critical-css',
	'companylist' => 'companylist-critical-css',
	'companyview' => 'companyview-critical-css',
	'agencylist' => 'agencylist-critical-css',
	'agencyview' => 'agencyview-critical-css',
	'laimoonverified' => 'laimoonverified-critical-css',
	'seopages' => 'seopages-critical-css',
	'externalview' => 'externalview-critical-css',
	'popularjobsearches' => 'popularjobsearches-critical-css'
)
$basicProfileIncomplete = true
$seeAllJobLink = 'https://jobs.laimoon.com/ar/kuwait/Customer '
$csaKeywords = array(
	(int) 0 => 'Customer Service Specialist'
)
$allowLoginClass = 'notlogin'
$jobLocSlug = 'kuwait'
$jobLocName = 'Kuwait'
$pfBackgrounds = ''
$jobLink = 'https://jobs.laimoon.com/jobs/externalview/43508564'
$companyName = ' at House of Light'
$twitterText = 'Hiring now! Customer Service Specialist  at House of Light. Please apply or share https://jobs.laimoon.com/jobs/externalview/43508564'
$emailText = 'Hiring now! Customer Service Specialist  at House of Light. Please apply or share by clicking here https://jobs.laimoon.com/jobs/externalview/43508564'
$sCompanyName = false
$csaSearchKey = 'Customer Service Specialist'
$jobDetails = 'تفاصيل الوظيفة'
$btn_text = 'Apply on company website'
$confidentialExists = false
$showCompany = (int) 1
$mainCheck = (int) 1
$confidentialThumbClass = ''
$cdnImageThumbPath = 'https://cdn.laimoon.com/profileimages/thumbnail/'
$companyPageTitle = 'House of Light'
include - APP/View/Jobs/externalview.ctp, line 206
View::_evaluate() - CORE/Cake/View/View.php, line 948
View::_render() - CORE/Cake/View/View.php, line 910
View::render() - CORE/Cake/View/View.php, line 471
Controller::render() - CORE/Cake/Controller/Controller.php, line 948
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162
[main] - APP/webroot/index.php, line 115