Cluster Groups Coordinator

دوام كامل في Accor في UAE
نُشرت يوم May 8, 2024

تفاصيل الوظيفة

  • Responsible for the sales and management of all group bookings of 7 rooms or more that do not require catering (with the exception of breakfast).
  • This also includes the management of PCO group blocks relating to inventory, payment and group setup, where that group does not include catering.
  • Handle enquiries for group bookings via fax, email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours).
  • Handle any other department issues related to groups (follow up on prepayment, routing, vouchers)
  • Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
  • Manage Hotel inventory in relation to group reservations and monitor potential wash of business.
  • Produce reports and statistics as requested by the Revenue Team. This will include, but is not exclusive to, Group Wash and Business Turndown reports and 3-month Group Forecasts.
  • Manage Group payments, cancellations, rooming lists and terms and conditions.
  • Maintains a precise filing system for all Group reservations and correspondence.
  • Ensure a prompt input of reservations and data for the next 3 month period for all group enquiries & bookings (within 24 hours).
  • Handle guest complaints and enquiries in an efficient and professional manner and ensure the Revenue / Sales / Operations Teams are informed of any guest feedback.
  • Ensures a clear line of communication with other departments for special requests or other reservation-related matters.
  • Clear communication with all staff in relation to all group related topics.
  • Ensure VIP and complimentary room night procedures are adhered to.
  • Ensure Accor brand and company standards are implemented and updated.
  • Ensure security and safety procedures are updated and implemented.
  • Promotes and maintains good public relations with PCO’s, travel agents, airline companies and commercial organizations and solicits business for the hotel.
  • Promotes positive working environment by developing positive team spirit.
  • Setup of confidential contracts and agreements
  • Other duties as requested.
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