Head of Customer Services

دوام كامل في Mackenzie Jones في UAE

نُشرت يوم February 20, 2025

تفاصيل الوظيفة

To provide accurate, relevant and timely information on UAB's corporate banking products and services. To handle all transaction related customer queries w.r.t CBGs over the phone / email and resolve them. To resolve customers’ queries, complaints and problems tactfully, effectively, and efficiently within agreed turnaround times. Handle customer complaints and resolve them as per the guidelines provided by the bank & escalate them in case of any deviation. To liaise with the cash and trade finance operations team for all queries around cash and trade transactions. To ensure validity and completeness of transactions processed and ensure concessions relative to exchange rates, fees, charges, etc. are authorized/ overridden by appropriate authorities. To escalate issues/ discrepancies requiring management intervention to the relevant personnel as per escalation matrix. To make proactive calls to key clients to improve customer satisfaction levels and increase transaction volume. Minimum Requirements:

Minimum 3 years of experience in a call center or customer service unit for a GCC bank.
Proven track record of success in previous role (through letter of recommendation, actual performance evaluation scorecard, etc.).
Good communication skills (in both written and verbal English and Arabic).
Proficient in MS Office and Excel, with experience of handling core banking platforms such as FINACLE, MiSYS.
Ability to work on staggered/ rotational + night shifts including weekends to ensure 24x7 customer support.
Good interpersonal skills with ability to liaise with front line and multiple departments for ensuring customer satisfaction.

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Mackenzie Jones

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الشركة المعلنة عن الوظيفة

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الصفحة الرئيسية الإمارات العربية المتحدة Head of Customer Services

الصفحة الرئيسية الإمارات العربية المتحدة Head of Customer Services

Head of Customer Services

تفاصيل الوظيفة

Apply safely

الشركة المعلنة عن الوظيفة

Mackenzie Jones

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