الصفحة الرئيسية الإمارات العربية المتحدة IT Application Support
الصفحة الرئيسية الإمارات العربية المتحدة IT Application Support
IT Application Support
تفاصيل الوظيفة
Job Responsibilities
- Provide level 1 support of our trading and non-trading systems.
- Must be willing to work in a shift Rota including Weekends.
- Create incident and problem tickets within the system.
- Update incident system & Business with development.
- Work with technical Teams and business to help document post recovery steps, processes, and Playbooks.
- Work with Incident Manager to get RCAs completed and tracked.
- Help pull incident statistics on a weekly, monthly, and Ad hoc basis.
- Document outages and interact with Level 2 Team for issue escalation.
- Monitor health and status of the platforms to ensure stable work of services and performance as expected.
- Develop and maintain technical support documentation.
- Investigate user queries via log file and process interaction, e.g. order issues, flow breaks, booking issues, and Pricing.
- Escalate urgent problems requiring more in-depth knowledge to appropriate internal or external resources.
- Work closely with Dev Ops, QA, Dev, and Infrastructure teams for software and scripts rollouts using best practices from IT Service Management/ITIL.
- Perform daily run book activities and provide daily shift turnover reports.
- Perform post-release testing after application upgrades and/or releases when required.
- Interact with Offshore teams and communicate issues effectively and with clarity.
Knowledge and Experience
Desired Candidate Profile
Qualifications- Ideally Graduate Level (not a must though).
- Minimum of 3 years experience in an application support role L1.
- Ability to run ad-hoc SQL Queries provided by L2 or dev teams.
- Basic SQL Exposure Required.
- Must be a Team Player and able to work under pressure.
- Excellent troubleshooting/problem solving skills across a wide variety of technologies and disciplines.
- Previous experience in supporting multi-tiered applications.
- Fluent English (written and spoken).
- Passion for technology, willingness to learn and self-improve.
- Ability to prioritize and work independently and places high value on improving processes and procedures.
- Weekend Shift Work is required covering weekends along with working in shift Rota in a 24/7 environment.
- Exposure to monitoring tools is a requirement such as Zabbix/Kibana/Grafana or similar.
- Exposure to Jira or similar ticketing system is a must.
- Excellent analytical and problem-solving skills.
- Exceptional attention to detail.
- Windows Operating System Exposure is a must. Understanding of Windows services and IIS and basic understanding of telemetry.
- Experience in MT4/MT5 administration/support will be considered as an advantage.
- Knowledge of Linux command shell navigation.
- PowerShell or Jenkins Exposure will be handy.
- Experience with FIX/Exchange protocols a plus.
- Experience within the financial sector ideally in a Trading Environment.
- Connectivity and order routing in an equity trading environment.
- Understanding of messaging systems e.g. Messaging Queues.
- Understanding of Site Reliability Engineering and DevOps concepts and practices.
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الشركة المعلنة عن الوظيفة
Exinity
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