الصفحة الرئيسية الإمارات العربية المتحدة Customer Service Specialist
الصفحة الرئيسية الإمارات العربية المتحدة Customer Service Specialist
Customer Service Specialist
تفاصيل الوظيفة
Job Req Number: 88096
Responsibilities:
- Analyze market trends and competitor pricing to ensure competitiveness.
- Collaborate with the sales team to develop pricing models that meet customer needs and company profitability targets.
- Conduct detailed cost analyses to determine the most cost-effective shipping methods.
- Prepare and present cost estimates and pricing proposals to management and customers.
- Monitor and adjust pricing based on changes in market conditions and operational costs.
- Negotiate rates and service terms with carriers and other logistics providers.
- Build and maintain strong relationships with carriers to secure the best rates and service levels.
- Evaluate carrier performance and implement corrective actions as necessary.
- Maintain and update pricing databases and systems.
- Ensure accuracy and consistency of pricing data across all platforms including CW1.
- Generate reports and provide insights to management on pricing performance.
- Work closely with the sales team to address customer inquiries and provide pricing support.
- Assist in resolving pricing-related issues and disputes.
- Ensure compliance with all relevant regulations and industry standards.
- Maintain accurate and up-to-date documentation for all pricing activities.
- Stay informed about changes in industry regulations and adjust pricing strategies accordingly.
- Perform any other related duties/projects assigned by the Manager from time to time to meet business needs.
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الشركة المعلنة عن الوظيفة
DSV - Global Transport and Logistics
-
Diploma in Customer Service Global Edulink138 درهممدة الدورة التدريبية: Upto 12 Months
-
Level 3 Certificate in Customer Care Inspire London College86 درهم
551 درهممدة الدورة التدريبية: Upto 4 Weeks
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