الصفحة الرئيسية الإمارات العربية المتحدة Desktop Support Analyst
الصفحة الرئيسية الإمارات العربية المتحدة Desktop Support Analyst
Desktop Support Analyst
تفاصيل الوظيفة
Key Responsibilities:
- Provide exceptional Tier 2 desktop support to end-users, addressing hardware, software, and network-related issues.
- Troubleshoot, diagnose, and resolve complex technical issues through remote and on-site support.
- Utilize ServiceNow to log, track, and manage support tickets, ensuring timely resolution and user satisfaction.
- Efficiently operate and navigate the Cisco Finesse platform to manage incoming support requests and maintain accurate records.
- Collaborate with other IT team members and external vendors to resolve issues and implement solutions.
- Assist in the installation, configuration, and maintenance of desktop hardware, software, and peripherals.
- Participate in the development and execution of IT projects, including system upgrades, migrations, and deployments.
- Provide training and guidance to end-users on the proper use of hardware, software, and other IT resources.
- Maintain and update technical documentation, including knowledge base articles and standard operating procedures.
- Adhere to IT security policies and procedures to ensure the protection of the Department of Commerce's information assets.
- Associate or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 3 years of experience in desktop support or a similar IT support role.
- Strong knowledge of ServiceNow and Cisco Finesse platforms.
- Proficient in Windows and Mac operating systems, Microsoft Office Suite, and various desktop applications.
- Solid understanding of network protocols, VPN, and remote access technologies.
- Excellent problem-solving, analytical, and communication skills.
- Strong customer service orientation with the ability to interact effectively with individuals at all levels of the organization.
- Ability to prioritize tasks, manage time efficiently, and work independently or as part of a team.
- CompTIA A+, Network+, or Security+ certifications are a plus.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
الشركة المعلنة عن الوظيفة
DICE
-
CompTIA Healthcare IT Technician Diploma Alpha Academy110 درهم
3,673 درهممدة الدورة التدريبية: Upto 7 Hours -
CompTIA Network+ Professionals Alpha Academy110 درهم
2,204 درهممدة الدورة التدريبية: Upto 23 Hours
Similiar Jobs that might interest you
Payable Accountant
NES Fircroft... in Abu Dhabi, UAE. Position: Payable Accountant Under the direction of the ...
UAE - Abu Dhabi 5 أيام مضت
AUT Level 3
OceaneeringCompany Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy ...
UAE - Abu Dhabi 5 أيام مضت
Rope Access NDT Technician
OceaneeringCompany Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy ...
UAE - Dubai 5 أيام مضت
Sr. Accounts Payable and Inter Company Accountant
NES Fircroft... Accounts Payable and Inter Company Accountant at Abu Dhabi Location Role: Sr. Accounts Payable ...
UAE - Dubai 5 أيام مضت
Manager - EIT & Integration Engineering
NES Fircroft... practices taking into account best engineering practice, ... practices taking into account âinternational best practice', ...
UAE - Dubai 5 أيام مضت
Hello, Greetings from NES Fircroft! We have an opportunity with one of our reputed client in UAE. Position - ...
UAE - Dubai 5 أيام مضت
Rope Access Project Manager
OceaneeringCompany Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy ...
UAE - Abu Dhabi 5 أيام مضت
Quantity Surveyor Electrical
Saipem... recording, quality assessment, accounting of construction works, ... subcontractors works, for accountability purposes, in ...
الإمارات العربية المتحدة 5 أيام مضت
Construction Supervisor Flange Management
NES FircroftWe have an opportunity with one of our reputed client in UAE. Position - Construction Supervisor Flange Management ...
UAE - Dubai 5 أيام مضت
Mechanic- CRT
Parker WellboreCompany Description At Parker Wellbore, we pride ourselves on providing safe, efficient, and reliable drilling ...
الإمارات العربية المتحدة 5 أيام مضت
Electrician
Parker WellboreCompany Description At Parker Wellbore, we pride ourselves on providing safe, efficient, and reliable drilling ...
UAE - Abu Dhabi 5 أيام مضت
Service Technician 1
Parker Wellbore... Policies and Procedures. Accountable for safe operation ... Policies and Procedures. • Accountable for safe operation ...
UAE - Abu Dhabi 5 أيام مضت
Sr Electrical Engineer
NES FircroftHello, Greetings from NES Fircroft! We have an opportunity with one of our reputed client in UAE. Position - Sr ...
UAE - Dubai 5 أيام مضت
Senior Architectural Engineer
NES FircroftHello, Greetings from NES Fircroft! We have an opportunity with one of our reputed clients in Dubai, UAE. Position: ...
UAE - Dubai 5 أيام مضت
T&I Senior Engineer - Offshore
NES FircroftGreetings from NES Fircroft !! We have opening for the role in Abu Dhabi Position: Offshore T&I Senior ...
UAE - Abu Dhabi 5 أيام مضت
Jr Drilling Engineer
NES FircroftGreetings from NES Fircroft !!! The Job Description of Junior Drilling Engineer is attached for further details. Brief ...
UAE - Abu Dhabi 5 أيام مضت
Hello, Greetings from NES Fircroft! We have an opportunity with one of our reputed client in Dubai, UAE. Position: ...
UAE - Dubai 5 أيام مضت
Hello, Greetings from NES Fircroft! We have an opportunity with one of our reputed client in UAE. Position: ...
الإمارات العربية المتحدة 5 أيام مضت
Cost Engineer
NES FircroftHello, Greetings from NES Fircroft! We have an opportunity with one of our reputed clients in Dubai, UAE. Position: ...
UAE - Abu Dhabi 5 أيام مضت
لماذا تقوم بالإبلاغ عن هذه الوظيفة؟
Job has expired لا يمكن عرض هذه الصفحةبدلًا من ذلك، يمكنك النقر على الرابط أدناه أو نسخ/لصق الرابط في متصفح الإنترنت الخاص بك.
https://ae.jooble.org/external/9202819556687504461?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ae&extra_ars_request_id=3a149fb7be39f576135be477dea40848