Job details
Key Responsibilities:
- Provide exceptional Tier 2 desktop support to end-users, addressing hardware, software, and network-related issues.
- Troubleshoot, diagnose, and resolve complex technical issues through remote and on-site support.
- Utilize ServiceNow to log, track, and manage support tickets, ensuring timely resolution and user satisfaction.
- Efficiently operate and navigate the Cisco Finesse platform to manage incoming support requests and maintain accurate records.
- Collaborate with other IT team members and external vendors to resolve issues and implement solutions.
- Assist in the installation, configuration, and maintenance of desktop hardware, software, and peripherals.
- Participate in the development and execution of IT projects, including system upgrades, migrations, and deployments.
- Provide training and guidance to end-users on the proper use of hardware, software, and other IT resources.
- Maintain and update technical documentation, including knowledge base articles and standard operating procedures.
- Adhere to IT security policies and procedures to ensure the protection of the Department of Commerce's information assets.
- Associate or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 3 years of experience in desktop support or a similar IT support role.
- Strong knowledge of ServiceNow and Cisco Finesse platforms.
- Proficient in Windows and Mac operating systems, Microsoft Office Suite, and various desktop applications.
- Solid understanding of network protocols, VPN, and remote access technologies.
- Excellent problem-solving, analytical, and communication skills.
- Strong customer service orientation with the ability to interact effectively with individuals at all levels of the organization.
- Ability to prioritize tasks, manage time efficiently, and work independently or as part of a team.
- CompTIA A+, Network+, or Security+ certifications are a plus.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Hiring company
DICE
-
Introduction to Information Systems Course LineAED 92Duration: Upto 3 Hours
-
Windows IoT Core on Raspberry Pi Global CoursesAED 83
AED 771Duration: 3 Hours
Similiar Jobs that might interest you
Senior Applications Analyst (BPM)
Sofomation... Senior Applications Analyst (BPM) Job Specification Job Purpose Support ...
UAE - Dubai 30 days ago
Treasury Analyst
Sofomation... Position : Treasury analyst Qualifications Bachelors Degree in Accounting ...
UAE - Dubai 30 days ago
Specialist Project Economics
Sofomation... reputable university CFA (Chartered Financial Analyst) or similar credentials Software Proficiency ...
UAE - Dubai 30 days ago
Senior Contract Manager
Global Projects Services AG... NLNG TRAIN 7 Job Title: Senior Contract Manager Location: Bonny Island ...
UAE 30 days ago
Project Manager
International Development Company Manpower SupplyOBJECTIVE OF THE POSITION Project manage field service activities on heavy duty GE gas turbines Frame 3, 5, 6, 6FA, 7/ ...
UAE - Abu Dhabi 30 days ago
Control Engineer
NES FircroftUrgent Opening for Control Engineer FPSO- UAE Hello,, Greetings from NES Fircroft! We have an opportunity with one of ...
UAE - Dubai 30 days ago
Hello, Greetings from NES Fircroft! We have an opportunity with one of our reputed client in UAE. Position: Field ...
UAE - Abu Dhabi 30 days ago
Hello, Greetings from NES Fircroft! We have an opportunity with one of our reputed client in UAE. Position: MPD ...
UAE - Abu Dhabi 30 days ago
Greetings from NES Fircroft. We are looking for the role of Package Workflow Specialist for a Major Oil and Gas service ...
UAE - Dubai 30 days ago
Expediting Officer
NES FircroftGreetings From NES!! NES Fircroft is having an opportunity for Expediting Officer Position: Expediting Officer Tenure: ...
UAE - Abu Dhabi 30 days ago
Mechanical QC Engineer
NES FircroftGreetings From NES!! NES Fircroft is having an opportunity for Mechanical QC Engineer Position: Mechanical QC Engineer ...
UAE - Abu Dhabi 30 days ago
Electrical & Instrumentation QC Engineer
NES FircroftGreetings From NES!! NES Fircroft is having an opportunity for Electrical & Instrumentation QC Engineer Position: ...
UAE - Abu Dhabi 30 days ago
Public Relations Officer
NES Fircroft... all required documents for the application of employment visa. Managed inquiries ...
UAE - Abu Dhabi 30 days ago
Electrical & Instrumentation Designer
NES FircroftGreetings from NES Fircroft !! NES Fircroft is having a vacancy for Electrical & Instrumentation Designer at UAE ...
UAE - Abu Dhabi 30 days ago
Field Specialist III - Artificial Lift Systems - UAE
NES FircroftJob Marketing Title:- Field Specialist - Artificial Lift Systems Location:- Abu Dhabi Role Summary:- Under minimal ...
UAE - Abu Dhabi 30 days ago
Senior QAQC Engineer (Mechanical)
NES Fircroft... reputed client in UAE. Position: Senior QAQC Engineer (Mechanical) Location: Dubai ...
UAE - Dubai 30 days ago
Project Sourcing Specialist
NES FircroftHello, Greetings from NES Fircroft! We have an opportunity with one of our reputed client in UAE. Position: Project ...
UAE - Dubai 30 days ago
Material Workflow Specialist
NES FircroftHello, Greetings from NES Fircroft! We have an opportunity with one of our reputed client in UAE. Position: Material ...
UAE - Dubai 30 days ago
Electrician
Parker WellboreCompany Description At Parker Wellbore, we pride ourselves on providing safe, efficient, and reliable drilling ...
UAE - Abu Dhabi 30 days ago
Why are you reporting this job?
Job has expired Cannot view this pageAlternatively, you may click on the link below or copy/paste it into your browser.
https://ae.jooble.org/external/9202819556687504461?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ae&extra_ars_request_id=3a149fb7be39f576135be477dea40848