الصفحة الرئيسية الإمارات العربية المتحدة Tech Support
الصفحة الرئيسية الإمارات العربية المتحدة Tech Support
Tech Support
تفاصيل الوظيفة
We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support personnel troubleshoot technical issues, provide timely customer feedback, and support the rollout of new applications, among other duties.Responsibilities:Identifying hardware and software solutions.Troubleshooting technical issues.Diagnosing and repairing faults.Resolving network issues.Installing and configuring hardware and software.Speaking to teams to quickly get to the root of their problem.Providing timely and accurate feedback.Talking teams through a series of actions to resolve a problem.Following up with teams to ensure the problem is resolved.Replacing or repairing the necessary parts.Providing support in the form of procedural documentation.Managing multiple cases at one time.Testing and evaluating new technologies.Collaborating with other team members to address complex technical issues and contribute to the development of efficient IT solutions.Working closely with vendors and service providers to resolve technical issues and coordinate system upgrades.Providing training and guidance to end-users on the use of hardware, software, and other IT resources.Developing and conducting workshops or training sessions as needed.Maintaining accurate and up-to-date documentation of technical procedures, configurations, and issue resolutions.Creating user guides and documentation to facilitate end-user understanding and self-help.Technical Support Requirements:Degree in computer science or information technology.Certification in Microsoft, Linux, or Cisco is advantageous.Prior experience in tech support, desktop support, or a similar role.Proficiency in Windows/Linux/Mac OS.Experience with remote desktop applications and help desk software.Attention to detail and good problem-solving skills.
#J-18808-Ljbffr IT & Technology
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الشركة المعلنة عن الوظيفة
Confidential
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