Assistant Store Manager

دوام كامل في a Laimoon Verified Company في UAE

نُشرت يوم January 15, 2025

تفاصيل الوظيفة

Role:Overseeing the daily operations of the store, conducting lead generation, client visits, ensuring efficient functioning, and delivering exceptional customer service. Lead a team, manage inventory, monitor sales performance, profitability, and uphold company standards to achieve business objectives.Principle Accountability:• Achieve budgeted Shop Profitability• Ensure effective Shop floor administration with an aim to maximize Staff productivity & morale.• Improve customer experience by ensuring excellent customer serviceJob Responsibilities:Store Operations Management:• Oversee all aspects of store operations, including opening and closing procedures, staffing, and inventory management.• Ensure compliance with company policies and procedures, as well as health and safety regulations.Sales & Revenue Generation:• Achieve store's budgeted top-line and bottom-line targets and improve gross profit.• Responsible for overall P&L ownership of the store.• Develop and implement strategies to drive sales growth and achieve revenue targets.• Monitor sales performance and inventory levels, analyzing data to identify trends and opportunities for improvement.• Collaborate with the sales team to promote product offerings, upselling, and cross-selling to maximize sales opportunities.Marketing & Promotions:• Knowledge of marketing concepts and techniques to promote store offerings and drive foot traffic.• Experience in planning and executing marketing campaigns, promotions, and events.• Skill in utilizing various marketing channels, including social media, email, and traditional advertising.Inventory Management:• Oversee inventory management processes, including ordering, receiving, and stock control.• Conduct regular stock checks and audits to ensure accuracy and minimize shrinkage.• Work closely with suppliers to maintain optimal stock levels and negotiate favorable terms and pricing.Expense Management:• Monitor and increase operational efficiency to reduce costs.• Constantly re-engineer workways and review expenses to find out cost-effective ways of running store operations.Stock Management:• Work closely with all stakeholders to ensure budgeted levels of stock availability at stores.• Stock management and control to reduce stock loss/damage/expiry.• Ensure compliance with all processes & policies with regards to perpetual inventory, stock management, etc.• FEFO management of stocks.Customer Management:• Maintain relationships with customers to ensure repeat business while getting positive feedback.• Address customer complaints.Vehicle Management:• Coordinate with the vehicles department for timely vehicle service and preventive maintenance with an aim to control repair & maintenance cost.• Plan and run a profitable delivery model factoring in route planning and right customers.Facility Management:• Ensure store is ready for audit as per standards, completion of all necessary activities related to HACCP & statutory and regulatory compliance.• Ensure Facility is Audit ready; complete all necessary activities related to HACCP & government regulations.• Responsible for facility infrastructure upkeep, timely maintenance of shop assets/equipment, and ensure proper functioning.Team Leadership & Development:• Lead and motivate a team of store staff, providing guidance and support to achieve performance targets.• Monitor team's tasks allocation and schedule for smooth operations.• Monitor and evaluate team's performance and complete staff appraisal as per schedule and company policy.• Train and supervise store employees, conducting regular performance evaluations and providing feedback for improvement.• Foster a positive work culture that promotes teamwork, accountability, and continuous learning.Key Performance Indicators:• Store profitability %• Budgeted Sales value/month• Budgeted GP/Month• Expenses within budget• Instore Sales/month• Stock damage/loss control.• Cost-effective delivery sales.• QHSE Audit & compliance• All regulatory compliances• Staff Training man-days• Effective people management.Behavioral Competencies:• Leadership• Negotiation & Communication Skills• Customer Focus• Resilience• Problem Solving & Decision-making• Teamwork & Collaboration• Time Management• Ethical Conduct• Flexibility & AdaptabilityFunctional Competencies:• Wholesale/Retail Operations Management• Sales & Revenue Management• Inventory and SCM• Client Relationship Management• Staff Management and Development• Marketing & Promotions• Inventory management principles.• Technical ProficiencyPreferred Industry:Proven experience in wholesale or retail management, preferably in a cash and carry or wholesale environment for FMCG goods.Years of Experience: 8-12 yearsEducational Qualifications: MBA / Diploma / bachelor's degreeAge Group: Below 40Company: Jaleel Cash & CarryLocation: UAE

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