Duty Manager - Spanish/ French or Russian Speaker

دوام كامل في a Laimoon Verified Company في UAE

نُشرت يوم January 11, 2025

تفاصيل الوظيفة

Comprehensive knowledge of the Hotel and Residences, including all departments, services and outletsManage the CID team, ensuring that the CID Report is completed correctly on a daily basisRelieve the Night Manager and Assistant Night Manager during vacationsConduct trainings on quality awareness for all colleaguesMaintain privacy of all guestsConduct spot checks on profile quality in Opera and ensure colleagues are adhering to the established profile entry standardsPrepare the weekly roster as well as the monthly attendance sheets for the Front Office colleaguesControl lieu days and public holidays accumulationAttend daily shift briefings and monthly communication meetingsEnsure probationary and yearly appraisals are conductedArrange and conduct bi-weekly feedback sessionsControl the overbooking situation of the day and handle the booking out of guests as neededAssist the team leaders when necessaryMeet, welcomes and bids farewell to VIP and regular guestsAssist with escorting of VIP and regular guestsFull awareness of VIP arrivals and departures of the dayEnsure that VIP in-house guests are contacted at least once during their stayInspect the rooms of all VIP guests prior to their arrival at the hotelCover shifts on Lobby Duty in accordance with duty roster, these duties will include the welcoming and rooming of arriving VIP and suite guestsDemonstrate full awareness of the departmental budget and work towards achieving it by minimizing expenses and maximizing revenuesSign rebates and paid-outs for cashiers, confirming that sufficient back-up and justification has been providedPerform any additional duties as requested by Senior ManagementBe fully trained as First Aider for emergency situationsFull awareness about Fire, Health & Safety of Palazzo VersaceProvide support to all operational areas such as Housekeeping, Food & Beverage, Conference & Banquetingetc. as required in order to ensure smooth operation throughout the hotelHas a comprehensive knowledge of the Hotel including the geographical layout, operating hours of outlets / services and standard operating proceduresCheck the room allocation for the next day arrivalsEnsure the lobby desks are free of clutter and are well stockedMust adhere to the Palazzo Versace established policies and proceduresConduct spot checks on input standards in Opera on regular basisCANDIDATE PROFILEBachelor or Master Degree from hotel schoolLeadership experience of minimum three years in Front Office Department in a 5 star hotel with a minimum of 200 roomsHealth & Safety certificationTask TrainerGroup TrainerStrong team leading & Guest Relation Management skillsExperience in multi-cultural environment

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الصفحة الرئيسية الإمارات العربية المتحدة Duty Manager - Spanish/ French or Russian Speaker

Duty Manager - Spanish/ French or Russian Speaker

تفاصيل الوظيفة

Apply safely

الشركة المعلنة عن الوظيفة

Confidential

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