Guest Service Agent

دوام كامل في Mirage Bab Al Bahr Hotel and Resorts في UAE

نُشرت يوم January 8, 2025

تفاصيل الوظيفة

Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

Responsibilities:

Register guests and assign rooms. Accommodate special requests whenever possible.
Assist in pre-registration and blocking of rooms for reservations.
Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures.
Understand room status and room status tracking.
Know room locations, types of rooms available, and room rates.
Be sales-minded; present options and alternatives to guests and offer assistance in making choices.
Use suggestive selling techniques to sell rooms and promote other services of the hotel.
Know the location and types of available rooms as well as the activities and services of the property.
Coordinate room status updates with the housekeeping department by notifying them of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
Possess a working knowledge of the reservations department; take same-day reservations and future reservations when necessary. Know cancellation procedures.
Maintain guest room key storage and supervise access to safe deposit boxes.
File room keys (only for manual room key hotels).
Know how to use front office equipment.
Process guest check-outs.
Perform cashier-related functions like posting charges to guest accounts, raising paid outs, currency exchange.
Follow procedures for issuing and closing safe deposit boxes used by guests.
Work closely with the housekeeping department in keeping room status reports up to date and coordinate requests for maintenance and repair work.
Use proper telephone etiquette.
Perform cashiering tasks like bill/invoice settlement, posting charges to the guest, paid outs, foreign currency exchange, etc.
Use proper mail, package, and message handling procedures and record details in the courier Mail Register.
Advise guests of any messages, mail, faxes, etc. received for them.
Inform guests of the room safe and mini-bar key and room key procedures.
Issue parking passes/validate valet parking tickets.
Communicate services and amenities of the hotel to guests.
Obtain proper identification for tax-exempt guests and attach the form to the registration card.
Direct Bell Person to escort guests and transport their luggage to the room.
Read and initial the pass-on log and bulletin board daily. Be aware of daily activities and meetings taking place in the hotel.
Attend department meetings.
Report any unusual occurrences or requests to the manager or assistant manager.
Know all safety and emergency procedures and be aware of accident prevention policies.
Maintain the cleanliness and neatness of the front desk area.
Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

Job Type: Permanent Pay: AED1,200.00 - AED1,600.00 per month

Ability to Commute/Relocate:

Dibba Al-Fujairah: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Deadline: 15/01/2025 Expected Start Date: 15/01/2025#J-18808-Ljbffr

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Ability to Commute/Relocate:

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