Spanish speaking Customer Service Representative
تفاصيل الوظيفة
About the job
Why join us Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix + WebhelpGreece and use your communications skills in Spanish. No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers for some of the world’s best brands. What you’ll be doing:- Manage inbound calls, emails, or live chats
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team targets and call-handling quotas
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Proven customer support experience or experience as a client service representative
- Fluent in Spanish
- Good level of English
- Strong focus on customer needs and understanding of how customers can behave
- Strong communication, problem-solving and active listening skills
- Strong written skills
- Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
- Sense of ownership and pride in your performance and its impact on the company’s success
- Full Relocation Support (including flights, accommodation & transportation)
- Indefinite contract
- Competitive remuneration package (14 Salaries/year)
- 10% monthly performance bonus
- Daily meal voucher in Up Hellas Mastercard
- Private health insurance + Dental Care
- Opportunities for international Career through Concentrix + Webhelp International Mobility program
- A challenging working environment
- Employee events
- Free gym, well-being activities, and a rooftop cinema with Acropolis views
- Enjoy with your co-workers your lunch break at our new Restaurant
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