الصفحة الرئيسية الإمارات العربية المتحدة Night Manager
الصفحة الرئيسية الإمارات العربية المتحدة Night Manager
Night Manager
تفاصيل الوظيفة
Job ResponsibilitiesTo have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set.Following up the financial cases and monitoring the front office cashiering.To assign responsibilities to subordinates, implementing Multi-Tasking principle and to check their performance periodically.Oversee the entire Front Stage operation during the night to maintain high standards.Serve as a point of contact for regular guests and 'A' List guests.Complete night audit duties efficiently and effectively and assist the Accounts Receivable Agent with providing back up to invoices.Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.To prepare daily credit limit and cash reports.To maintain guest accounts.To make corrections or adjustments to bills as needed.To process all credit card transactions and prepare all reports for the hotel manager for the next day.To check deposits and match the hotel cash and credit reports.To obtain and account for the correct room revenue.To ensure that all room rate and guest information is correctly posted into the hotel property management system.To account for all rooms related rebates for the day.To ensure that all room discrepancies are checked and followed-up on.Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel.Demonstrate current and up to date knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area.To handle Character enquiries in a courteous and efficient manner and report Character complaints or problems to Management if no immediate solution can be found and assure follow up with Characters.To be demanding and critical when it comes to service standards.To ensure that the work place team projects a warm, professional and welcome image.To ensure a consistent guest recognition program and a relevant guest database is maintained.To ensure that the work place is kept clean and organized.To report "Lost & Found" items, and handle them in accordance to the Policy & Procedures.To undertake any reasonable tasks and secondary duties as assigned by the Management.To respond to any changes in the work place function as dictated by the hotel.Experience and Technical KnowledgeESSENTIALExperience in hotel industry in the same position.Front Stage Operation certificate holder / Bachelor or Master Degree in a given field.DESIRABLEPrevious guest relations experience in 5 star hospitality industry.2 years of experience in 5 star hotel as Night Manager.
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