Executive, Application Support (Fresh Grad-Enterprise Information System)
تفاصيل الوظيفة
Help Desk & IT Support (Information & Communication Technology) Full time Responsible to support the coordination and maintenance of JDE suite in the ERP Application System, MTech and other application systems to ensure smooth operational process. To act as the key liaison between business users and IT departments, ensuring seamless communication and understanding. This role translates business requirements into IT solutions and vice versa, supporting ongoing programs, projects, and initiatives to drive effective and innovative outcomes.
RESPONSIBILITIES
- Perform quality assurance for a developed solution with business & IT departments.
- Define reporting and alerting requirements.
- Own and develop good relationships with businesses, working with them to optimize and enhance the business operation.
- Help design, document and maintain system processes.
- Report on common sources of technical issues or questions and make recommendations to the project team.
- Communicate key insights and findings to business users.
- Manage the relationship with the client and all stakeholders.
- Perform risk management to minimize project risks.
- Establish and maintain relationships with third parties/vendors.
- Create and maintain comprehensive project documentation.
- Diagnose and resolve application issues in a timely manner.
- Provide user training and create support documentation.
- Develop and implement best practices for application support.
- Provide feedback to development teams to improve application functionality.
- Ensure compliance with company policies and procedures.
- Perform root cause analysis for recurring issues.
- Contribute to continuous improvement initiatives.
- To perform any other tasks or assignments as directed by the management from time to time.
REQUIREMENTS
- Candidate must possess at least a Bachelor's Degree in (EIS) Enterprise Information System, Computer Science/Information Technology or equivalent.
- 1-2 years of working experience in Application support or related field.
- Fresh Graduates are welcomed.
- Willing to learn and with good interpersonal skills.
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