General Manager (Digital Agency)

About GTECH Information Technology GTECH is a UAE-based digital consultancy with over 16+ years of proven success delivering high-impact web and mobile platforms, SEO and digital marketing, and cutting-edge event technologies. We work across government, enterprise, and semi-government sectors—offering solutions that range from scalable CMS platforms and interactive RSVP/ticketing systems to immersive AR/VR experiences and performance-driven digital campaigns.About GTECH Information Technology GTECH is a UAE-based digital consultancy with over 16+ years of proven success delivering high-impact web and mobile platforms, SEO and digital marketing, and cutting-edge event technologies. We work across government, enterprise, and semi-government sectors—offering solutions that range from scalable CMS platforms and interactive RSVP/ticketing systems to immersive AR/VR experiences and performance-driven digital campaigns.With a 40+ member hybrid team across design, development, SEO, PPC, and client servicing, we combine technical depth with strategic agility to meet the unique needs of fast-paced projects and complex stakeholder environments.Where We're Headed As GTECH enters its next phase, we are actively investing in: Expansion into Saudi Arabia, focusing on immersive experiences, digital ticketing, and IT infrastructure for large-scale events Vertical specialization, including digital transformation for education, culture, and sustainability sectors AI-powered solutions in content management, SEO automation, and smart event systems Building internal product IPs that complement our service offerings and generate recurring revenue streams This role is being created to help us operationalize that vision, free up the Director from daily execution, and build a scalable structure for future growth.Role Overview The General Manager (Head of Operations) will assume day-to-day control over project delivery, internal processes, people management, and cross-functional alignment. The role covers 70-80% of the Managing Director's current operational workload, allowing leadership to focus on strategic growth, innovation, and international expansion.This is a hands-on leadership role requiring experience in running a digital or technology agency in the UAE with 30+ employees across development, design, client success, and marketing teams.Note: This role has a clear career trajectory toward Chief Operating Officer (COO) based on demonstrated execution, leadership maturity, and contribution to the company's scale and profitability.Key Responsibilities Operational Management Oversee all departments including project management, web/app development, UI/UX, QA, marketing, and admin Streamline workflows using tools like Asana and Zoho; enforce SOPs and delivery playbooks Own operational KPIs related to delivery timelines, quality, client satisfaction, and utilization Team Leadership & Culture Manage, coach, and grow a team of 40+ with an emphasis on ownership, speed, and cross-functional collaboration Run performance appraisals, develop internal career growth plans, and ensure consistent team motivation Client & Account Oversight Act as a senior stakeholder in project escalations and strategic client meetings Drive delivery excellence on high-value accounts, ensuring timelines, quality, and communication are upheld Financial Oversight Manage operating budgets, vendor contracts, and project profitability Collaborate with the finance team to track margins, cost-saving initiatives, and resource allocation efficiency Strategic Implementation Translate quarterly company strategy into actionable OKRs and weekly execution plans Provide monthly reporting to the Director on operational health, risks, and performance metrics Requirements7-10 years of progressive leadership experience in digital/web/IT agency operations, at least 2 years in the UAE.Proven ability to lead 30+ person teams across diverse digital departments.Strong understanding of agency delivery cycles: wireframing, design, development, QA, UAT, and go-live.Experience with project management, performance tracking, and operational process design.Strong client management, communication, and conflict-resolution skills.Bachelor's in Business, Operations, or Technology. MBA is a plus Familiarity with government/semi-government procurement, contracting, and RFP processes Background in scaling operations across multiple business units or geographies Benefits Why Join Us Work directly with a founder who values clarity, execution, and innovation Get exposure across technology, operations, strategy, and scaling systems Opportunity to grow Flexible work structure with results-driven performance culture Be part of a company that delivers impact for global brands and government projects And This Is What You Can Expect From Us An inexhaustible and motivated agency! A lot is possible. We think and act out of the box. We expect you to speak out. That you feel you can bring your ideas to the table. Everything is in the interest of our clients. Your colleagues will do the same so that you will learn a lot from us. There are a lot of opportunities to develop yourself. There is also room for relaxation.Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Administrative Industries IT Services and IT Consulting Referrals increase your chances of interviewing at GTECH Information Technology by 2x Get notified about new General Manager jobs in Dubai, Dubai, United Arab Emirates.Dubai, Dubai, United Arab Emirates 19 hours ago Vice President, Corporate Communications - Digital Experience Director, Strategic Deals & Commodities (Based in Cambodia)Performance Improvement Senior Vice President – EPIGeneral Manager for Land Transport & Logistics Aquatics Operations Assistant Manager, Water Park Associate Director - Commercial (Emirati)Restaurant General Manager - Italian Speaker Vice President - Facilities Management (UAE National)Director & Manager – Smart Plant (m/f/d)Dubai, Dubai, United Arab Emirates 13 hours ago Business Development - Vice President - Public Sector - Dubai Vice President - Corporate Finance (Renewable Energy)We’re unlocking community knowledge in a new way. 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