Guest Services Executive
تفاصيل الوظيفة
Responsibilities:
- Receives and responds to customers and guides them for the process to be followed.
- If new patient registration forms to fill and ask for insurance original card checking for the expiry date, photo and name and if it is whether be accepted or not.
- Fill the claim form by their name, card number and date of medical service.
- If old patient, asks for his/her pt. ID and call for his/her file in the MRD.
- Updates all customers with the required information or status.
- Take appointments for doctors and schedules patients.
- Processes bills (if assigned) and assists the customers with the relevant information.
- Collect reports from different departments.
- Liaisons with the Department of HIM for patient files.
- Co-ordinate with insurance, billing, admissions and discharge departments.
- Acts as a link between the physicians and patients.
- Handles the console and transfers and attends to telephone calls and enquiries.
- Records all customer feedbacks and updates the supervisor.
- Maintains a congenial work environment for customer satisfaction.
- Performs any other jobs assigned by the superior as per exigencies of work.
- Participate in Hospital/Medical Center quality program and be member of quality committees if chosen.
- Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports.
- Actively participate in the Hospital / Medical Center’s on-going Patient Safety and Quality Improvement Programs and other In-Service Training Programs.
- Act as a translator if needed.
- Perform other duties and tasks assigned by the Head of Department scope of job.
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