Business Support Assistant (Fleet Centre)
تفاصيل الوظيفة
Business Support Assistant (Fleet Centre)DEADLINE FOR APPLICATIONS: 31 October 2024-23:59-GMT+04:00 Gulf Standard Time (Dubai)WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.About WFP: The World Food Programme is the world's largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.WHY JOIN WFP?WFP is a 2020 Nobel Peace Prize Laureate.WFP offers a highly inclusive, diverse, and multicultural working environment.WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).Background And Purpose Of The Assignment: Under the supervision of the Fleet Systems and Fleet Optimization Officer, the incumbent will work closely with Fleet Center Units to manage the Vehicle Tracking System (VTS), ensuring its optimal performance and alignment with business requirements for data analysis and reporting. Key responsibilities include overseeing VTS stock management, addressing technical issues, updating system records, and supporting country offices with technical assistance.Accountabilities/Responsibilities:Manage VTS device stock as per the SOP, including creating stock orders in FMS, following up the order with the supplier, arranging verification and recording incoming and outgoing units in FMS.Inform the supplier of faulty devices and ensure timely rectification or replacement of faulty units as per the VTS stock management SOP.Allocate, issue and update all VTS device and related information in all FMS relevant modules.Monitor post-installation validation of all VTS devices and compile reports, updating the VTS database.Follow up on airtime subscription timely payments and update relevant records in FMS, preparing a monthly report for invoice verification.Timely address VTS support requests received through the fleet portal or other channels and ensure prompt provision of necessary technical assistance to the COs.Prepare Monthly VTS Support performance reports with clear KPIs to ensure promptness and effectiveness of the VTS support.Setup VTS user accounts ensuring the COs have appropriate and smooth system access to use the VTS platform.Update, maintain and compile VTS device statistics in the database and ensure timely updates of data in FMS.Produce periodic VTS reports to evaluate and optimize fleet utilization and performance.Provide ongoing support on the creation and adjustment of alerts, geofences, and points of interest based on operational requirements from users in the Country offices.Assist in configuring driver ID databases, generate quarterly driver ID use compliance reports, and provide corrective action recommendations.Generate regular reports on VTS devices technical issues and provide technical support and guidance to enhance the effectiveness of VTS technicians.Perform any other duties as requested by the immediate supervisor.Qualifications & Experience Required:Secondary education or other relevant disciplines. A post-secondary certificate in the related functional area; a university/college diploma in engineering, automotive technology, or electronics is desirable.Experience:At least 5 years of working experience as administrative support assistant within a similar job in the relevant field.Experience in writing analytical reports and presenting facts with a good command of the English Language.Comprehensive understanding and excellent working knowledge of WINGS II or equivalent ERP and MS Office.Deep knowledge and working experience on Vehicle Tracking System.Experience in providing coaching or training to other staff members.Languages:Verbal and written fluency in English (proficiency/level C) is required. Second UN Language (French, Arabic or Spanish) is desirable.This position is open for UAE nationals and/or those holding a valid UAE residency visa.WFP Leadership Framework: WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.Reasonable Accommodation: WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds.No Fee Disclaimer: The United Nations does not charge any application, processing, training, interviewing, testing, or other fee in connection with the application or recruitment process.Reminders Before You Submit Your Application:We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills, and UN Grade (if applicable).Once your profile is completed, please apply and submit your application.Please make sure you upload your professional CV in the English language.Only shortlisted candidates will be notified.
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