Customer Care Executive
تفاصيل الوظيفة
At Noorka Logistics, we are committed to delivering exceptional service to our clients, and we are looking for a skilled Customer Care Executive to join our team in Dubai. This role requires a proactive individual who can handle customer inquiries efficiently while maintaining a high level of professionalism and empathy.
Key Responsibilities:
Handle customer inquiries and complaints through various channels such as phone, email, and chat, ensuring timely and accurate responses.
Resolve customer issues by coordinating with relevant internal departments, including logistics, operations, and finance.
Provide information regarding the company's services, policies, and procedures to clients.
Maintain detailed records of customer interactions and transactions, including issues and resolutions, in the company's CRM system.
Follow up on customer queries to ensure complete satisfaction and resolution of all concerns.
Process customer requests such as service orders, shipment tracking, and changes in delivery schedules.
Assist in developing customer care policies and procedures to enhance customer experience.
Ensure that all customer care operations comply with company standards and procedures.
Qualifications and Requirements:
High school diploma or equivalent; a degree in business or a related field is an advantage.
Minimum of 2 years' experience in a customer service role, preferably within logistics or supply chain management.
Proficiency in using CRM software and other customer service tools.
Strong communication and interpersonal skills, with fluency in both written and spoken English (Arabic is an advantage).
Ability to multitask and manage time effectively in a fast-paced environment.
Excellent problem-solving skills and a customer-oriented mindset.
Join us at Noorka Logistics and become part of a dynamic team that values customer satisfaction and efficient service delivery. We look forward to welcoming someone who is passionate about making a difference in the logistics industry in Dubai.
#J-18808-Ljbffr Management & Operations
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