Customer Service Front office agent
تفاصيل الوظيفة
At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants, and functional coatings. With our trusted brands, our cutting-edge technologies, and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.Dare to make an impact? YOUR ROLE Accountable for customer-facing activities/customer experience, acting as the SPOC for the customer, adopting a customer-centric mindset. Run OTC and Customer Service Management, focusing mainly on customer interaction related activities (in/outbound). Contribute to the understanding of customer segments, needs, and expectations by providing feedback on customer interactions. Build customer relationships by supporting enquiries; collect feedback & identify opportunities to drive CSAT, including regular visits. Enter relevant data in the CRM system to create a call plan & ensure quality data for business development activities, schedule follow-ups. Provide quality service to customers while identifying opportunities to secure new business or support retention via customer interaction. Collaborate closely with internal partners (CSX, CoE, GBS+, SC), judging and aligning priorities to meet customer needs vs. SC capabilities. Utilize customer service systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to improvement.
#J-18808-Ljbffr Management & Operations
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