Engineering Director, Sustaining Engineering

دوام كامل في a Laimoon Verified Company في Qatar

نُشرت يوم June 12, 2024

تفاصيل الوظيفة

Engineering Director

This is an Engineering Director position, responsible for the worldwide Sustaining Engineering team of software engineers at Canonical. This position reports to the VP Support at Canonical. The Sustaining Engineering group is a worldwide team of generalist open source software engineers, responsible for driving software issues reported by Canonical customers to successful resolution. We tackle problems in any package in Ubuntu, and for our largest customers, will engage on deep issues in upstream projects not yet packaged in the distribution. We are Canonical's open source special forces, or SWAT team, or firefighting ladder, as you prefer. We work on the hardest-to-debug production problems in the kernel, and we work in every programming language you can find in open source. Depending on your perspective this is either an absolute engineering nightmare or the world's best way to spend a fully paid day :) We take care over career and skills development for our colleagues, and we are in a unique position to offer engineers an incredibly wide range of topics into which they can delve deeply to become our first and best expert. As our customer base expands, and as we have become more confident to make service commitments to a wider and wider range of open source, we have expanded the range of technologies in which we can justify investing time and attention. We are now in a push to become the world's leading provider of open-source from the public cloud to the edge, from desktops to servers and IoT.

Key Responsibilities:

Define the strategy of the Sustaining Engineering group, as a part of the overall direction set for the wider organization

Act as an escalation point for key customers and internal escalations, occasionally over weekends

Be an advocate for your group and shape the overall Support strategy along with other senior leaders

Hire, organize, grow, nurture and lead a diverse set of technical contributors to provide excellent customer support for the platform at the heart of cloud and enterprise computing

Be involved with contracts, customers and executives across the table in renewal and sales discussions

Influence others and be a committed, vocal leader across the organization

Define and ensure adherence to company and team processes

Use analytics to shape and drive the team and business

Be comfortable and confident leading and working across geographically dispersed teams

Work from home with global travel up to 20% for company and industry events and customer meetings

Requirements:

You are an articulate communicator and want to lead a global business

You love technology and working with brilliant people

You have a solid understanding of three or more of: Ubuntu - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Postgresql, Mongo, deb or snap packaging

You value getting things done the right way

You follow industry trends and new technologies

Experience in leading, coaching and mentoring software developers

Experience with Open Source and Open Source Business Models

Outstanding Linux based software engineering track record

You value soft skills and are passionate, enterprising, thoughtful, and self-motivated

You will bring an exceptional academic track record

What we offer:

Geographical flexibility, experience-based compensation, and performance-driven annual bonus

Personal learning and development budget of USD 2,000 per year

Recognition rewards, annual leave, maternity and paternity leave

Employee Assistance Programme, opportunity for travel, and more

About Canonical:

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Equal Opportunity Employer:

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#J-18808-Ljbffr Manufacturing & Production

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تفاصيل الوظيفة

Apply safely

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