الصفحة الرئيسية قطر Wps - Workplace Service Engineer
الصفحة الرئيسية قطر Wps - Workplace Service Engineer
Wps - Workplace Service Engineer
تفاصيل الوظيفة
**Experience**:
4+ Years of experience.
**Job Purpose: - (Arabic Speakers)**
The primary responsibility of the Senior Workplace Services Engineer is to
- Provide onsite IT support for clients and users.
- Be responsible for resolving or escalating customer reported Incidents and Service Requests assigned to the Workplace Services team.
- Take full ownership of all open Incidents and Service Requests and update them on a daily basis as minimum.
- Ensure that all Workplace Services processes are followed
- Inform management of any P1 tickets or problematic tickets and escalate accordingly
- Ensure that all issues related to the Workplace Services Team are escalated immediately to management
**Skills and Experience**:
- Current Microsoft with practical hands-on experience
- **Hands on experience of different network systems such as TCP IP /DNS /DHCP, and VPN service**:
- Experience with Active Sync and mobile device support
- In-depth knowledge and experience about the different end user environments such as - but no limited to - Microsoft Office Suite, print management and administration, file sharing and collaboration and basic hardware knowledge.
- Trouble shooting and problem analysis skills.
- **Hands on experience with Microsoft Windows client ( 7, 10, 11) & ( Windows Server 2008, 2012, 2016, 2019**:
- Experience required with creating and deploying OS images for end user devices
- Experience or knowledge about SCCM, Bitlocker is highly recommended.
- Appropriate knowledge about IT security fundamentals.
- Hands on experience with end point security systems.
- Experience with HP Service Manager is a plus.
- Administration experience with Microsoft Active Directory ( OU, Group policy and local policy and Domain accounts)
- **Hands on trouble shooting skills for Network & DNS skills steps ( ping ,tracert. DNS lookup ,host file ,..etc)**:
- Excellent English written and verbal communication skills.
- Having Arabic written and verbal communication skills is a plus.
**Job Types**: Full-time, Contract
Contract length: 6 months
**Salary**: QAR7,000.00 per month
Application Question(s):
- Interested to work for 6 months?
**Experience**:
- IT Support and Network: 3 years (required)
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الشركة المعلنة عن الوظيفة
Confidential
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