Chief Operating Officer
تفاصيل الوظيفة
Job Description:Our client is a prominent Retail Groceries Supermarket. Specializing in a wide array of both local and imported organic products across the GCC region, they offer an extensive range including organic groceries, fresh fruits and vegetables, a coffee shop, and a bakery. They are looking to hire a Chief Operations Officer for their stores in Riyadh.Responsibilities:Responsible for the entire business performance of the establishment. Coordinate all activities including management, customer relations, and marketing to ensure efficiency and profitability.1. Finance:• Understand and interpret financial and operational budgets to align with organizational objectives.• Develop departmental budgets and conduct monthly monitoring to ensure adherence to financial plans.• Oversee the progress toward operational and financial targets, implementing necessary actions to meet or exceed these goals.• Exercise cost control measures, optimize available resources, and formulate corrective strategies when required for better financial efficiency.• Perform detailed analysis of monthly financial statements to identify trends, variances, and areas for improvement.• Authorize payroll, payables, receivables, and various other expenses to maintain financial integrity and compliance.• Calculate and approve annual bonuses in accordance with established company guidelines and performance metrics.2. Management:• Develop and implement short and long-term strategies, leading teams and departments to execute plans effectively.• Research, analyze, and present new business opportunities to directors, managing and overseeing quarterly board meetings.• Ensure positive community and environmental impact while upholding high standards of business conduct for the company.• Recruit, train, and manage personnel, conduct employee appraisals, participate in recruitment, inspire peak performance, and ensure consistency, professionalism, and responsibility.• Schedule, attend, and follow up on regular meetings with Operations Manager and team, implementing decisions taken.• Assess and address personnel training needs regularly, implementing training programs, and ensuring follow-up to enhance employee performance.• Maintain physical assets in optimal conditions, enforce policy adherence, and ensure accurate communication among employee groups.• Always uphold the brand values, ensuring their consistent representation throughout the organization.3. Marketing:• Formulate and oversee short and long-term brand development strategies, exercising control over their implementation.• Conduct market surveys and in-depth analysis to assess the brand's position in various markets, ensuring an informed understanding of market dynamics.• Ensure the effective implementation of marketing plans and strategies, optimizing their efficiency.• Monitor and track marketing and sales activities to maintain and foster stable and progressive sales growth.• Deliver a comprehensive and robust marketing strategy plan to shareholders at the conclusion of each fiscal year, highlighting key achievements and future directions for the brand's marketing efforts.4. Operations:• Oversee daily operations, ensuring seamless workflow through close coordination with the Operations Manager.• Engage in negotiations for contracts and agreements with suppliers as required, optimizing terms and conditions for the company.• Develop and organize work schedules, allocating duties efficiently to team members based on operational needs.• Cultivate and maintain strong, sustainable relationships with clients.• Ensure maximum client satisfaction by proactively managing client requests and preempting their needs, thereby enhancing their experience with the company.• Manage and address customer complaints effectively, ensuring resolution and follow-up to maintain high standards of service.• Establish safe operational procedures in collaboration with the Operations Manager to guarantee a secure work environment.• Analyze and review weekly reports from various departments (sales, service, food cost, administration) to assess performance and identify areas for improvement.Requirements:• Bachelors degree in hospitality management or equivalent, masters degree is a plus.• A minimum of 12 years management experience in the F&B industry• Pleasant personality and positive attitude• Excellent verbal and written communication skills, with the ability to effectively convey complex ideas and negotiate with clients.• Ability to thrive and make decisions under pressure, ensuring effective team communication and productivity.• Solid experience in the hospitality or retail industry, managing customers, supervisors, and employees.• Demonstrated proactive, self-motivated leadership, adept at managing schedules, assigning duties, and driving achievements.• Exceptional organizational and time management skills.• Strong analytical and decision-making skills, excellent customer service, and adept at managing multicultural teams.• Innovative, detail-oriented, with a comprehensive understanding of industry trends, HACCP standards, and adept at multitasking and prioritizing tasks effectively. Company Industry Recruitment Placement Firm Executive Search Department / Functional Area Administration Keywords Chief Operating Officer Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com People Looking for Chief Operating Officer Jobs also searched
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