الصفحة الرئيسية قطر Front Office AgentReceptionist
الصفحة الرئيسية قطر Front Office AgentReceptionist
Front Office AgentReceptionist
تفاصيل الوظيفة
Located in the formerMinistry of Interior building, The Ned Doha offers sevenrestaurants, 90 bedrooms, event venues, and Ned's Club, aprivate members' club that gives access to spacesincluding a rooftop terrace, a health club with spa, gym and 30moutdoor pool.Located in the former Ministry of Interior building,The Ned Doha offers seven restaurants, 90 bedrooms, event venues,and Ned's Club, a private members' club thatgives access to spaces including a rooftop terrace, a health clubwith spa, gym and 30m outdoor pool.What we offer you as a FrontOffice Agent/Receptionist:One of the most competitive salaries inthe countryComplimentary meals on dutyAmazing learning anddevelopment programsDiscounted rates at The Ned Doha Fantasticcareer growth opportunitiesA Front Office Agent/Receptionistworking with us entails the following:To process all guestscheck-ins by confirming reservations in Opera verifying guestidentity, requesting form of payment, assigning room, and issuingroom key in accordance with property policies and proceduresTosecure valid form of payment (e.g. credit card, cash) prior toissuing room keyTo set up accurate accounts for each guest uponcheck in according to their requirementsTo activate room keys usingelectronic key machine (Salto) and reissue new room keys to guestas necessary (e.g. lost key) by verifying guest identity and usingelectronic key machineTo assign room according to guest request andpreferences whenever possibleTo verify and adjust billing forguestsTo process all check-outs including express check-outs,resolving any late and disputed charges, settling account,retrieving room keys, and requesting comments on guest'sstayTo advise guest of any messages (erg voicemail, mail faxes)received for them, and send to room if requiredTo accommodaterequests for room changes when possibleTo assist with Stay OverreservationsTo file guest paperwork or documentation respectingGDPR guidelinesTo sell a room/accommodation to guests withoutreservations based on availabilityTo communicate and prioritiserooms on 'Q' and keep track of changes in roomstatusTo co-ordinate with Housekeeping to track readiness of roomsfor check-in and to report guest concernsTo confirm reservationsand cancellationsTo instruct guests on how to access the internetand hotel facilities (spa, restaurants)To run daily reports (numberof arrivals, departures), identify any special requests, and checkreports for accuracyTo complete designated cashier and closingreports in Opera and to prepare the adjustment forms needed forfinanceTo run credit card authorization report and check fordiscrepanciesTo charge late charges on guests bills (Minibar,Laundry, Cowshed products)To update guests details in the systemaccording to the information provided on the RegistrationCardQualifications:Previous experience in the same role in a luxuryhotelGreat interpersonal and communication skillsExcellentproblem-solving skillsExceptional people skillsPassionate forhelping peopleFriendliness, efficiency and a'can-do' attitude are what people have come toexpect when they visit us and our success will depend on yourwillingness to go that extra mile. We have built a great team andeveryone has the opportunity to learn and grow their skills.Applytoday and join us as a Front Office Agent!#YESYESYES #MakeitHAPPEN#ShowyouCARE #LovewhatYOUDO
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الشركة المعلنة عن الوظيفة
Confidential
-
Receptionist Skills Diploma Level 3 Alpha Academy92 درهم
1,249 درهممدة الدورة التدريبية: Upto 2 Days -
Office Management & Reception Diploma New Skills Academy88 درهم
1,098 درهممدة الدورة التدريبية: Upto 15 Hours
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