Customer Service Officer
تفاصيل الوظيفة
- Handle emails and chat inquiries regarding Customer orders, promos, cancellations, order modifications, and billing queries
- Focus on customer engagement, satisfaction, retention, and reactivation through a high level of service quality, close collaboration with operational and commercial key stakeholders, along with management to optimize the customer experience
- Liaise with internal colleagues and external Customers and cross-functional teams in order to resolve problems and ensure an effective resolution
- To focus on continuous improvement of processes and controls, including management of customer complaints, aiming for consistently delivering the excellence
- Ensure all Customer interactions adhere to our internal quality standards
- Adhere to the company policies, meeting KPIs, and recommend improvements to existing procedures
- Maintain and update case notes and records accurately
- Continuously learn, supporting the new market, product and service launches
- Related experience roles are a plus, especially in any contact center-related roles E-commerce experience is beneficial
- Bilingual fluent English and Arabic
- High proficiency in Microsoft Office Products
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