Front Office Agent

Full time na Kempinski Hotels no Saudi Arabia

Publicado em February 14, 2025

Detalhes do emprego

Department: Rooms Division, Front Office & Guest Services Location: Saudi Arabia - Al Khobar Description: The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel. Key Responsibilities:

Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
Ensure that LQA results are above 85%.
Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest's method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
Handle all front office cashiers' transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
Possess a working knowledge of the room reservation procedures.
Maintain the neatness of his/her working area.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. #J-18808-Ljbffr

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Hiring company

Kempinski Hotels

See All Kempinski Hotels Jobs

Improve your chance to get this job. Do an online course on Receptionist starting now.

Certificate in Professional Receptionist Global Edulink

AED 226

Duração: Upto 12 Months

Enrol
Office Admin and Reception Skills Diploma 1TRAINING

AED 180

Duração: Upto 40 Hours

Enrol

See all courses

See All Front Jobs

Front Office Agent

Detalhes do emprego

Apply safely

Hiring company

Kempinski Hotels

Accounting Officer

Affiliate Alignment Project Management Officer

Group Advisory Project Management Officer

Affiliate Alignment Project Management Officer

Group Advisory Project Management Officer

RIG MANAGER - OFFICE BASED DRILLING OPERATIONS - SAUDI ARABIA

Unconventional Electrical Engineer

Data Architect

Data Architect

Chief Mate

Mechanical Engineer Fired Heaters

Sr Counsel Corporate Compliance - Investigations

Sr Counsel Intl. Trade Controls & Sanctions

Research & Technical Evaluation Expert

Financiaplanning & Analysis Specialist

Fire Protection Trainer

Fire Protection Trainer

Senior Paralegal - Tax

Lead Corporate Business Ethics Representative

Empregos

Cursos/Formação

Localização

Follow us

Início Arábia Saudita Front Office Agent

Início Arábia Saudita Front Office Agent

Front Office Agent

Detalhes do emprego

Apply safely

Hiring company

Kempinski Hotels

Similiar Jobs that might interest you

Accounting Officer

Affiliate Alignment Project Management Officer

Group Advisory Project Management Officer

Affiliate Alignment Project Management Officer

Group Advisory Project Management Officer

RIG MANAGER - OFFICE BASED DRILLING OPERATIONS - SAUDI ARABIA

Unconventional Electrical Engineer

Data Architect

Data Architect

Chief Mate

Mechanical Engineer Fired Heaters

Sr Counsel Corporate Compliance - Investigations

Sr Counsel Intl. Trade Controls & Sanctions

Research & Technical Evaluation Expert

Financiaplanning & Analysis Specialist

Fire Protection Trainer

Fire Protection Trainer

Senior Paralegal - Tax

Lead Corporate Business Ethics Representative

Porque está a reportar esta oferta?

Laimoon Job Alert fresh jobs directly from websites*

Empregos

Cursos/Formação

Localização

Follow us