Head of IT Service Management

Full time na a Laimoon Verified Company no Saudi Arabia

Publicado em February 5, 2025

Detalhes do emprego

Key Responsibilities:

Lead and manage a large team of professionals covering service desk, incident, problem, change, capacity, release, and availability management.
Develop and implement a comprehensive ITSM strategy aligned with business needs, industry best practices, and regulatory requirements.
Define, measure, and report on key performance indicators (KPIs) to track service quality and identify areas for improvement.
Drive continuous improvement by implementing process automation, streamlining workflows, and adopting new technologies.
Manage service level agreements (SLAs) and ensure service desk and IT operations meet agreed-upon service levels.
Oversee incident and problem management, ensuring timely resolution and proactive identification and prevention of recurring issues.
Manage change management processes to minimize risks and ensure smooth deployments of new technologies and updates.
Optimize capacity management to ensure IT infrastructure can meet current and future demands.
Plan and execute release management to ensure successful delivery of new features and updates.
Maintain compliance with relevant industry standards and regulations.
Develop and nurture strong relationships with business stakeholders across the functions to understand their needs and ensure IT services are aligned with their objectives.
Stay up to date on the latest trends and best practices in ITSM.
Develop and implement a comprehensive testing strategy.
Oversee the UAT team and ensure effective execution of User Acceptance Testing (UAT) processes.

Qualifications:

Bachelor's degree in IT, Business Administration, or a related field.
Proven experience leading and managing a large IT service management team (5+ years preferred).
In-depth knowledge of ITSM frameworks and methodologies.
Certifications:
ITIL Expert, or equivalent qualifications demonstrating deep understanding of ITSM best practice.
Experience with service desk, incident, problem, change, capacity, release, and availability management processes.
Proven experience in managing testing teams and UAT processes.
Strong understanding of testing methodologies and tools.
Excellent analytical and problem-solving skills.
Exceptional communication and interpersonal skills.
Ability to work independently and as part of a team.

#J-18808-Ljbffr

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Hiring company

Confidential

Improve your chance to get this job. Do an online course on Vendas e Negociação starting now.

Certificate in Negotiating City of London College of Economics

AED 731

Duração: Upto 60 Hours

Enrol
Sales and Marketing Course Oxford Home Study College

AED 162
~~AED 1,800~~

Duração: 125 Hours

Enrol

See all courses

See All Head Jobs

Head of IT Service Management

Detalhes do emprego

Apply safely

Hiring company

Confidential

Service Technician 1

Managed Pressure Drilling

Offshore Installation Manager

Project Manager

Project Manager

Affiliate Alignment Project Management Officer

Affiliate Alignment Project Management Officer

Joint Ventures Management Professional

Joint Ventures Management Professional

RIG MANAGER - OFFICE BASED DRILLING OPERATIONS - SAUDI ARABIA

Sr Power Services Tech

Sr Power Services Tech

Oil Reservoir Management Engineer

Oil Reservoir Management Engineer

Group Advisory Project Management Officer

Group Advisory Project Management Officer

Crew Chief

LAND OPERATIONS - RIG SUPERINTENDENT - SAUDI ARABIA

ASSISTANT RIG SUPERINTENDENT - SAUDI ARABIA

Empregos

Cursos/Formação

Localização

Follow us

Início Arábia Saudita Head of IT Service Management

Início Arábia Saudita Head of IT Service Management

Head of IT Service Management

Detalhes do emprego

Apply safely

Hiring company

Confidential

Similiar Jobs that might interest you

Service Technician 1

Managed Pressure Drilling

Offshore Installation Manager

Project Manager

Project Manager

Affiliate Alignment Project Management Officer

Affiliate Alignment Project Management Officer

Joint Ventures Management Professional

Joint Ventures Management Professional

RIG MANAGER - OFFICE BASED DRILLING OPERATIONS - SAUDI ARABIA

Sr Power Services Tech

Sr Power Services Tech

Oil Reservoir Management Engineer

Oil Reservoir Management Engineer

Group Advisory Project Management Officer

Group Advisory Project Management Officer

Crew Chief

LAND OPERATIONS - RIG SUPERINTENDENT - SAUDI ARABIA

ASSISTANT RIG SUPERINTENDENT - SAUDI ARABIA

Porque está a reportar esta oferta?

Laimoon Job Alert fresh jobs directly from websites*

Empregos

Cursos/Formação

Localização

Follow us