Início EAU Customer Success Manager (Resident Engineer) - Technical

Início EAU Customer Success Manager (Resident Engineer) - Technical

Customer Success Manager (Resident Engineer) - Technical

Full time na Zimperium no UAE
Publicado em January 28, 2025

Detalhes do emprego

Customer Success Manager (Resident Engineer) - Technical

Zimperium is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on-device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware. As part of our fast-growing pace, we are currently looking for a Customer Success Manager (Resident Engineer). The candidate for this role will manage post-sale Customer relationships including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving Customer delight. The Customer Success Manager (Resident Engineer) will be focused on a key enterprise client working primarily onsite at the Client's location. The role requires a blend of strong Customer management experience with a strong technical background. RESPONSIBILITIES:
  • Account management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams.
  • Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium's solution within the Customer's user base and assist the Customer to realize the business value.
  • Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer.
  • Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations.
  • Customer Advocacy - Gather Customer's feedback about products, their use-cases channel them effectively to drive product capabilities.
  • Customer Onboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution.
ADDITIONAL RESPONSIBILITIES:
  • Collaborate effectively with internal teams Work closely with Engineering and Product teams in different time zones to address customer issues.
  • Roll up your sleeves - Learn everything about the product and how it's deployed to ensure you can have in-depth quality conversations with the customer.
QUALIFICATIONS:
  • B.S. in Computer Science or an equivalent engineering degree.
  • 10+ years of experience working with Enterprise software solutions, startup experience desirable.
  • 5+ yrs of Linux Scripting Experience.
  • Database/SQL skills are a must.
  • Experience in programming languages like Python and Java.
  • 3-5 years of Helm deployments with good expertise of the technology.
  • Experience with AWS tooling.
  • 5+ yrs experience in customer success roles, preferably with security companies, managing a portfolio of large enterprise customers.
  • Self-motivated, strong problem-solving skills with good business acumen.
  • Domain expertise in Mobility & Security is highly desirable.
  • Ability to travel.
Zimperium, Inc. is a global leader in mobile device and app security, offering real-time, on-device protection against both known and unknown threats on Android, iOS and Chromebook endpoints. Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. #J-18808-Ljbffr

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