Airport Representative
Full time
na FourSeasons
no
UAE
Publicado em January 2, 2025
Detalhes do emprego
Role and Responsibilities
- The ability to efficiently co-ordinate and assist with all hotel guest arrivals at the airport.
- Greet departing guests, take care of their baggage, and escort them to the check-in counter.
- Liaise with airport personnel on lost luggage, make special flight arrangements, and handle last minute flight changes for guests.
- Make airline reservations, change flight requirements, and purchase flight tickets; occasionally perform pre check-in of flights.
- Verify the transportation report in advance and prepare for all arriving and departing guests.
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints and assist customers with inquiries about hotel services, hours of operations, key hotel personnel, in-house events, etc.
- Comply with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
- Work harmoniously and professionally with co-workers and supervisors.
- Wait for the guest after the flight has landed with the Brand Approved, clean and well-maintained Welcome Board easily visible for guests departing from the gate.
- Assist guests with their luggage and guide them to the pickup area; wait with them until pick up occurs.
- Check the cleanliness and condition of hotel limousines and third-party vendor cars arranged by the hotel for guests.
- Perform other tasks or projects as assigned by hotel management and staff.
- Anticipate guest needs and take ownership of guest concerns and requests; act decisively to ensure guest satisfaction; report all glitches to the Assistant Manager for further follow up.
- Liaise with concierge/front desk and bell desk team on arrival & departure of guests, ensuring all check-in & check-outs are conducted smoothly and in accordance with Four Seasons Core standards.
- Work closely with Concierge to plan out car requirements for the next day.
- Provide genuine hospitality and recognition in the work area.
- Be seen as working hands-on, assisting colleagues in crunch times; walk the talk.
- Assist with responsibilities and duties in the areas of Bell Staff and Valet Parking Staff.
- Maintain an accurate working knowledge of the town, as well as information about the hotel and all special events happening in the city.
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