Detalhes do emprego
Provide L2 support for Microsoft 365 applications (Exchange Online, SharePoint Online, Teams, OneDrive). Responsibilities:
- Have knowledge of PowerShell scripting to automate the work.
- Manage end-to-end user onboarding/offboarding:
- Create user accounts and configure access.
- Coordinate with the L1 team for device provisioning.
- Deliver basic training to end users.
- Track Microsoft 365 and other licenses company-wide.
- Understand Azure, AWS, and Oracle Cloud.
- Manage and troubleshoot user accounts in Microsoft 365 and on-premises Active Directory.
- Assist with user provisioning, de-provisioning, and licensing in Microsoft 365.
- Implement and maintain security protocols (MFA, Conditional Access).
- Monitor system performance and escalate complex issues with the L1 team.
- Create and maintain documentation and troubleshooting guides.
- Stay updated on Microsoft 365 and Active Directory developments and suggest improvements.
- Participate in Microsoft 365 enhancement projects.
- Track group policies and implement best practices.
- Create knowledge base articles for the L1 support team.
- Bachelor’s degree in Computer Science, IT, or a related field.
- 5+ years of experience in Microsoft 365 Administration or L2 support, with experience in on-premises Active Directory.
- Strong knowledge of Microsoft 365 administration and security features.
- Proficiency in on-premises Active Directory management.
- Familiarity with PowerShell for management tasks.
- Excellent troubleshooting and communication skills.
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Hiring company
JUMBO MANPOWER SERVICES L.L.C
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