Início Arábia Saudita Catering & Sales Manager
Início Arábia Saudita Catering & Sales Manager
Catering & Sales Manager
Detalhes do emprego
JOB PURPOSEThe Catering Manager plays a pivotal role in overseeing the strategic planning and operational execution of catering services, with a primary focus on large-scale events for upscale dining establishments. This position requires adept management of high-quality catering operations, ensuring exceptional customer experiences and profitability.KEY RESPONSIBILITIESFinancial Management and Budget Oversight:- Lead the quarterly forecasting and yearly budgeting process.- Manage client budgets for each catering event.- Provide full internal costings for all events, seeking approval before proceeding.- Implement, monitor, and manage event-specific Profit and Loss (P&L) in collaboration with the Finance team.- Collaborate with the finance team to analyse financial reports and identify opportunities for improvement.- Provide quotations and support in the collection of payments.Operational Management:- Ensure operational excellence to PATTIS high-quality event standards.- Implement best practices to optimize workflow and resource allocation.- Ensure an exceptional guest journey through front-of-house (FOH) training and development of all team members.- Implement and ensure full compliance with the required protocol for all events.- Manage back-of-house (BOH) operations, including policies and procedures.- Provide regular menu updates and changes to align with market trends.Logistic Management:- Manage BOH, transportation, stores, and raw materials logistics.Quality Control:- Ensure consistent quality standards in food preparation and service.- Monitor and maintain adherence to food safety and hygiene regulations.- Conduct regular quality audits to uphold guest satisfaction.- Ensure all food items meet correct standards for quality and temperature.- Implement health and safety measures.Customer Service:- Be the key contact for all clients, representing the company professionally.- Head up all events on the day, maintaining excellent service standards.- Address customer feedback and implement improvements.- Maintain excellent client relationships and proactively respond to client requests.- Champion a customer-centric culture.Team Leadership:- Provide direct leadership and guidance to catering teams.- Foster a positive and motivated work environment.- Oversee training initiatives.Expansion and Growth Strategies:- Collaborate with senior management on expansion plans and new ventures.- Manage the opening of new catering locations.- Ensure seamless integration of new establishments into the existing operational framework.Marketing:- Develop a 12-month (yearly) marketing calendar with the Marketing Department.- Work with the Marketing Department and the Event Sales Team to maximize revenues and covers.- Drive business and marketing activities in line with the Marketing Calendar.- Produce an events & catering brochure, updating it quarterly.Event Sales:- Maximize all event business through collaboration with the Event Team.- Upsell added value items.Vendor Creation and Client Engagement:- Create vendor relationships with targeted clients for direct service provision.- Collaborate with clients to facilitate vendor creation in their portals.Contracts & Agreements:- Negotiate all new and existing contracts with at least 50% payment upfront; full payment due 30 days after the event.
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